IBS Client Service- Client Support Engineer- Front Office Support
We are seeking a highly motivated and dynamic individual to join our team as an IBS Client Service - Client Support Engineer at FactSet Research Systems. As a Front Office Support specialist, you will play a critical role in providing exceptional technical support to our clients in the Investment Banking and Sell-Side industries. The ideal candidate will have excellent communication skills, a strong technical background, and a passion for delivering top-notch client service. If you thrive in a fast-paced environment and are dedicated to providing top-tier support, we want to hear from you!
- Provide technical support to clients in the Investment Banking and Sell-Side industries, ensuring their needs are met in a timely and efficient manner.
- Serve as a primary point of contact for clients, addressing their questions, concerns, and issues with professionalism and expertise.
- Troubleshoot and resolve technical issues related to FactSet software and applications, utilizing a deep understanding of system functionality and client workflows.
- Communicate effectively with clients to understand their business needs and provide appropriate solutions and recommendations.
- Collaborate with cross-functional teams within FactSet to escalate and resolve complex technical issues that require additional expertise.
- Proactively monitor and identify potential issues, providing timely and effective resolutions to prevent client impact.
- Maintain a high level of product knowledge and stay updated on industry trends and advancements to effectively support client needs.
- Document all client interactions and technical issues in a detailed and accurate manner, ensuring proper tracking and resolution.
- Develop and maintain strong relationships with clients, promoting a positive and professional image of FactSet.
- Participate in training and knowledge-sharing sessions to enhance technical skills and improve overall client support capabilities.
- Contribute to the continuous improvement of client service processes and procedures to ensure efficient and effective support delivery.
- Adhere to company policies and procedures, ensuring compliance with all industry regulations and standards.
- Keep management informed of client issues, trends, and feedback to improve overall client satisfaction and retention.
- Demonstrate a strong commitment to providing exceptional client service and continuously strive to exceed client expectations.
Excellent Technical Skills: A Successful Candidate Should Have A Strong Background In Computer Science And Possess In-Depth Knowledge Of Programming Languages Such As Java And Python. They Should Also Have Experience With Sql Databases And Be Familiar With Data Management And Analysis.
Strong Communication Skills: As A Client Support Engineer, The Individual Will Be Responsible For Communicating With Clients And Internal Teams. Therefore, Excellent Verbal And Written Communication Skills Are Essential For Effectively Addressing Client Concerns And Providing Technical Solutions.
Problem-Solving Abilities: Client Support Engineers Must Have The Ability To Think Critically And Troubleshoot Technical Issues Quickly And Efficiently. This May Involve Analyzing Code, Debugging Software, And Identifying Root Causes Of Problems.
Customer Service Experience: A Successful Candidate Should Have Prior Experience In A Customer-Facing Role, Preferably In A Technical Support Or Service Capacity. This Will Demonstrate Their Ability To Handle Client Inquiries And Provide Timely And Effective Solutions.
Financial Industry Knowledge: Factset Primarily Caters To Clients In The Financial Industry, So Familiarity With Financial Markets, Products, And Terminology Is A Plus. This Knowledge Will Aid In Understanding Client Needs And Providing Appropriate Support For Their Specific Use Cases.
Communication Skills
Data Analysis
Time Management
customer service
Teamwork
Training and Development
Client Relationship Management
Problem-Solving
Technical Troubleshooting
Software Support
Market Data Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a IBS Client Service- Client Support Engineer- Front Office Support in Hyderabad, Telangana, India is between ₹800,000 - ₹1,200,000 per year. This salary range may vary depending on factors such as the candidate's experience, education, skills, and the specific company they are working for.
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FactSet Research Systems Inc., trading as FactSet, is a financial data and software company headquartered in Norwalk, Connecticut, United States. The company provides financial information and analytic software for investment professionals.
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