Client Solutions Associate
We are seeking a highly motivated and detail-oriented individual to join our team as a Client Solutions Associate at FactSet Research Systems. As a Client Solutions Associate, you will play a crucial role in providing exceptional customer service and support to our clients. We are looking for someone who is passionate about problem-solving, has excellent communication skills, and is eager to learn and grow in a fast-paced and dynamic environment. If you possess these qualities and have a strong interest in the financial industry, we encourage you to apply for this exciting opportunity.
- Provide exceptional customer service to clients, ensuring their needs are met and issues are resolved in a timely and professional manner.
- Act as a primary point of contact for clients, building and maintaining strong relationships.
- Troubleshoot and resolve client inquiries and technical issues, escalating to higher levels of support when necessary.
- Collaborate with cross-functional teams to develop and implement solutions for client needs.
- Conduct product demonstrations and training sessions for clients to increase product knowledge and usage.
- Proactively identify opportunities to improve client satisfaction and retention.
- Maintain accurate and up-to-date client records and documentation.
- Stay informed on industry trends and product updates to effectively support clients.
- Assist with onboarding and implementation of new clients.
- Actively participate in team meetings and contribute ideas for process improvement and enhancing the client experience.
- Continuously develop and improve customer service skills, product knowledge, and understanding of the financial industry.
- Adhere to company policies and procedures to ensure compliance and maintain a high level of professionalism.
- Meet and exceed individual and team performance goals.
- Other duties as assigned by management.
Strong Communication Skills: A Client Solutions Associate Should Possess Excellent Verbal And Written Communication Skills To Effectively Interact With Clients And Internal Teams.
Analytical Aptitude: The Role Of A Client Solutions Associate Requires The Ability To Analyze Complex Data And Provide Insights To Clients. Strong Analytical Skills Are Crucial For Success In This Role.
Client Management Experience: Prior Experience In Client Management Or Customer Service Is Highly Desirable For A Client Solutions Associate. This Will Help In Building And Maintaining Strong Relationships With Clients.
Financial Industry Knowledge: A Good Understanding Of The Financial Industry, Including Investment Products And Services, Is Important For A Client Solutions Associate. This Knowledge Will Help In Understanding Client Needs And Providing Relevant Solutions.
Team Player: A Client Solutions Associate Should Be A Team Player And Work Collaboratively With Cross-Functional Teams To Deliver Solutions To Clients. This Requires The Ability To Work Well In A Fast-Paced And Dynamic Environment.
Project Management
Data Analysis
Communication
Problem Solving
Presentation skills
customer service
Relationship Building
Sales Support
Market analysis
Client management
Financial Research
Technology Prof
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
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FactSet Research Systems Inc., trading as FactSet, is a financial data and software company headquartered in Norwalk, Connecticut, United States. The company provides financial information and analytic software for investment professionals.
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