Client Solutions Associate

Are you a highly motivated individual with a passion for problem-solving and client satisfaction? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further, as FactSet Research Systems is seeking a Client Solutions Associate to join our team. As a leading global provider of financial data and analytics, we are dedicated to delivering innovative solutions to our clients. Join us and become an integral part of our mission to empower financial professionals with the tools they need to succeed. This role requires a strong understanding of financial markets, excellent communication skills, and a customer-centric approach. If you are ready to take on a challenging and rewarding opportunity, we want to hear from you.

1. Provide exceptional customer service and support to clients, ensuring their satisfaction with our products and services.
2. Consistently demonstrate a deep understanding of financial markets and industry trends to effectively address client inquiries and provide solutions.
3. Collaborate with cross-functional teams to identify and resolve client issues, utilizing analytical and problem-solving skills.
4. Proactively anticipate and address potential problems or concerns to ensure a seamless client experience.
5. Build and maintain strong relationships with clients, understanding their unique needs and tailoring solutions to meet them.
6. Communicate effectively and professionally with clients, both verbally and in writing, to ensure clear understanding of products and services.
7. Continuously learn and stay up-to-date on product offerings, industry developments, and market trends.
8. Act as a subject matter expert and advocate for our products and services, providing guidance and training to clients as needed.
9. Monitor and analyze client usage and provide insights and recommendations to drive client retention and satisfaction.
10. Contribute to the development and improvement of processes and procedures to enhance the overall client experience.
11. Stay organized and maintain accurate records of client interactions, issues, and resolutions.
12. Continuously seek opportunities to improve and optimize client solutions and processes.
13. Represent the company in a professional and positive manner at all times.
14. Meet and exceed individual and team goals for client satisfaction and retention.
15. Participate in ongoing training and development to enhance skills and knowledge.
16. Travel to client sites as needed to build relationships and provide support.
17. Adapt to a fast-paced and dynamic work environment, remaining flexible and able to handle changing priorities.
18. Collaborate with sales and marketing teams to identify upsell and cross-sell opportunities and drive revenue growth.
19. Contribute to a positive and collaborative team culture, sharing knowledge and best practices with colleagues.
20. Uphold company values and promote a culture of excellence and innovation.

FactSet Research Systems Inc., trading as FactSet, is a financial data and software company headquartered in Norwalk, Connecticut, United States. The company provides financial information and analytic software for investment professionals.