Support Engineer - Salesforce

795 Folsom St, San Francisco, CA 94107, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Provide L2/L3 production support to the Salesforce platform in a timely manner. Serve as an escalation point for internal customer support and product teams. Perform root cause analysis to resolve customer escalated technically complex issues and resolve the problem or qualify appropriately. Respond to critical production operational issues and follow up with the team for resolution. Support ongoing Salesforce administration (create users, profiles, workflow, approvals, reports, dashboards, email templates etc.). Describe issues and work with the development team on implementing a technical solution. Understand the business needs and provide resolution/workaround to the user's problem. Generate custom reports based on the business need. Monitor the application through tools and take appropriate steps to prevent failures and restore service. Using Data loader to insert, update, and delete Accounts, Contacts, Opportunity, Products.

Where is this job?

This job is located at 795 Folsom St, San Francisco, CA 94107, USA

Job Qualifications

Strong skills to connect with members in different roles on a Scrum team.
Experience using Salesforce data tools such as Data Loader, Visual Studio Code, Excel Connector, Demand Tools, Eclipse Force.com
Ability to design, config, code, test, debug, and maintain Salesforce platform.
5+ years of experience in Salesforce and Salesforce Community Support.

Required Skills

XML
Javascript
HTML
VisualForce
SOQL
Great time management
Lightning Design

Soft Skills

Driven and self-motivated
Prioritizing skills
Communication Skills
Detail Oriented and Organized
Multi tasker
Flexible Approach
problem-solving abilities

Compensation

According to JobzMall, the average salary range for a Support Engineer - Salesforce in 795 Folsom St, San Francisco, CA 94107, USA is $84,542 - $154,965 per year. This salary range typically falls between $71,840 and $142,092.

The salary range for a Support Engineer - Salesforce in 795 Folsom St, San Francisco, CA 94107, USA may vary depending on a variety of factors, such as experience, qualifications, the specific role, and the company. Other factors such as the size of the company, industry, and location can also influence the salary range for this position.

Additional Information

F5 Networks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJune 15th, 2022

Apply BeforeAugust 19th, 2025

This job posting is from a verified source.

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