Service Delivery Manager

795 Folsom St, San Francisco, CA 94107, USA

Full-TimeDepends on ExperienceSenior LevelBachelors

Job Description

Be accountable for operational results of F5, particularly Customer Satisfaction, renewal and additional sales success. Work in partnership with the customer to develop and drive customer service improvement plans. Review and report any service delivery failures or customer issues. Ensure high customer satisfaction on all support related interactions by developing the team to the processes and standards outlined in our Quality Management System. Schedule customer maintenances and ensure appropriate quality checks have been completed. Handle customer interaction by coordinating communication internally and externally with various partners, advising issues to resolution. Translate engineering deliverables into executive communication and lead situations when they go off track. Lead deployment and post-deployment relationship of Enhanced Services partnering with customers and potential partners. Ensure appropriate documentation is in place for specific support requirements.

Where is this job?

This job is located at 795 Folsom St, San Francisco, CA 94107, USA

Job Qualifications

Showcase at least 8 years of management background in a customer service role
Experience in a technical support role a plus
Experience with case management ticketing systems, workforce management programs a plus.
Understanding of IT industry working practices / methodologies; an ITIL foundation certification desirable
Ability to work in a matrix-managed environment across local, regional, and global offices.

Required Skills

Project Management
Great time management
negotiations skills
Case management ticketing systems

Soft Skills

Driven and self-motivated
Prioritizing skills
Communication Skills
Problem-solving and resourcefulness
Detail oriented and highly organized
Multi tasker
Flexible Approach

Compensation

According to JobzMall, the average salary range for a Service Delivery Manager in 795 Folsom St, San Francisco, CA 94107, USA is between $61,000 and $120,000. The salary range can vary depending on the experience and qualifications of the individual, as well as the specific requirements of the employer.

Additional Information

F5 Networks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJune 15th, 2022

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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