Experian

Technical Consultant- PowerCurve Collections- Hybrid

Experian
Australia
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to Experian, a leading global information services company that empowers businesses and consumers with data-driven insights. We are seeking a highly skilled Technical Consultant to join our team and support our PowerCurve Collections software. In this hybrid role, you will utilize your technical expertise and client-facing skills to provide customized solutions and drive successful implementations for our clients. We are looking for a driven and collaborative individual with a passion for problem-solving and a strong understanding of the collections industry. If you thrive in a fast-paced environment and are eager to make a positive impact, we encourage you to apply for this exciting opportunity.

  1. Provide technical expertise and support for Experian's PowerCurve Collections software.
  2. Collaborate with clients to understand their unique needs and develop customized solutions to meet their business goals.
  3. Conduct software installations, upgrades, and configuration to ensure successful implementations.
  4. Troubleshoot and resolve technical issues for clients in a timely and efficient manner.
  5. Serve as a subject matter expert for the collections industry and stay updated on industry trends and best practices.
  6. Train and educate clients on the features and functionality of the PowerCurve Collections software.
  7. Communicate with internal teams to ensure seamless integration and delivery of services to clients.
  8. Proactively identify opportunities for process improvements and make recommendations to enhance the client experience.
  9. Provide ongoing support and maintenance for clients, including assisting with system updates and enhancements.
  10. Maintain a high level of customer satisfaction by providing excellent service and addressing any concerns or issues in a professional manner.
  11. Collaborate with sales and business development teams to identify potential clients and promote the value of Experian's services.
  12. Maintain accurate and up-to-date documentation of client interactions and technical solutions.
  13. Stay informed on the latest technological advancements and industry developments to continuously improve services and processes.
Where is this job?
This job is located at Australia
Job Qualifications

  • Strong Knowledge Of Powercurve Collections: A Technical Consultant For Powercurve Collections- Hybrid At Experian Should Have A Deep Understanding Of The Powercurve Platform And Its Capabilities. This Includes Knowledge Of Account Management, Collections Strategies, And Decision-Making Processes.

  • Familiarity With Hybrid Solutions: Experience With Hybrid Solutions, Which Combine Traditional Data Sources With Alternative Data And Advanced Analytics, Is Essential For A Technical Consultant At Experian. This Includes Understanding How To Integrate And Optimize These Solutions Within The Powercurve Collections Platform.

  • Technical Proficiency: The Role Of A Technical Consultant Requires A Strong Technical Background, Including Proficiency In Programming Languages, Database Management, And Data Analysis. Candidates Must Be Able To Troubleshoot And Resolve Technical Issues Quickly And Effectively.

  • Communication And Presentation Skills: As A Technical Consultant, Effective Communication And Presentation Skills Are Crucial To Success. This Includes The Ability To Explain Complex Technical Concepts To Non-Technical Stakeholders, As Well As To Collaborate And Work Effectively With Cross-Functional Teams.

  • Industry Experience: Experience In The Financial Services Industry, Specifically In Collections And Risk Management, Is Highly Desirable For A Technical Consultant At Experian. This Includes Knowledge Of Industry Regulations And Compliance Requirements, As Well As A Strong Understanding Of The Competitive Landscape.

Required Skills

  • Risk Management

  • Project Management

  • Data Analysis

  • Reporting

  • Financial forecasting

  • Team Leadership

  • Process optimization

  • Training and Development

  • Client communication

  • Software Implementation

  • Technical Troubleshooting

  • Credit Scoring

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Technical Consultant- PowerCurve Collections- Hybrid in Australia is approximately $90,000 to $120,000 per year. However, this can vary depending on factors such as location, level of experience, and the specific company or organization one is working for. Additionally, bonuses and benefits may also be included in the overall compensation package for this type of role.

Additional Information
Experian is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 7th, 2025
Apply BeforeAugust 19th, 2025
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About Experian

Experian plc is an Irish-domiciled multinational consumer credit reporting company. Experian collects and aggregates information on over one billion people and businesses including 235 million individual U.S. consumers and more than 25 million U.S. businesses.

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