Service Level and Reporting Analyst ( Power BI )
Are you a data-driven individual with a passion for driving business success through insightful analysis and reporting? Do you thrive in a fast-paced environment and have experience with Power BI? If so, Experian is seeking a highly motivated Service Level and Reporting Analyst to join our dynamic team.As a Service Level and Reporting Analyst at Experian, you will be responsible for monitoring and analyzing service level agreements to ensure optimal performance and customer satisfaction. Your expertise in Power BI will play a crucial role in creating meaningful reports and dashboards to communicate performance metrics to stakeholders.To excel in this role, you should have a strong analytical mindset, excellent communication skills, and the ability to work collaboratively with cross-functional teams. A Bachelor's degree in Business, Data Analytics, or a related field is required, along with a minimum of 3 years of experience in service level and reporting analysis. Join us at Experian and be a part of a company that is dedicated to helping businesses make smarter decisions through data-driven insights.
- Monitor and analyze service level agreements to ensure optimal performance and customer satisfaction.
- Utilize Power BI to create meaningful reports and dashboards to communicate performance metrics to stakeholders.
- Collaborate with cross-functional teams to gather and analyze data.
- Identify trends and patterns in data to provide insights and recommendations for improving processes and operations.
- Develop and maintain standard operating procedures for service level and reporting analysis.
- Communicate with internal and external stakeholders to gather requirements and provide updates on performance metrics.
- Conduct regular audits to ensure data accuracy and integrity.
- Stay up-to-date with industry trends and best practices in service level and reporting analysis.
- Train and mentor team members on best practices for data analysis and reporting.
- Participate in project planning and implementation to improve service level and reporting processes.
- Collaborate with IT teams to troubleshoot and resolve technical issues related to data analysis and reporting.
- Adhere to company policies and procedures, including data privacy and security protocols.
- Provide recommendations for process improvements and implement solutions to increase efficiency and effectiveness.
- Maintain a high level of professionalism and confidentiality at all times.
- Attend regular team meetings and provide updates on service level and reporting analysis.
Strong Analytical Skills: The Service Level And Reporting Analyst Should Possess Advanced Analytical Skills, With The Ability To Interpret Complex Data Sets And Identify Key Insights. They Should Also Be Proficient In Using Data Visualization Tools Such As Power Bi To Present Their Findings In A Clear And Concise Manner.
Experience With Power Bi: The Ideal Candidate For This Role Should Have A Minimum Of 2-3 Years Of Experience Working With Power Bi. They Should Have A Deep Understanding Of The Tool's Capabilities And Be Able To Use It To Design And Develop Interactive Dashboards And Reports.
Knowledge Of Service Level Management: As A Service Level And Reporting Analyst, The Candidate Should Have A Strong Understanding Of Service Level Management Principles And Best Practices. This Includes Experience In Setting And Monitoring Service Level Agreements (Slas), Identifying And Resolving Service Level Breaches, And Continuously Improving Service Level Performance.
Excellent Communication Skills: Effective Communication Is Crucial In This Role, As The Service Level And Reporting Analyst Will Be Responsible For Presenting Complex Data And Insights To Various Stakeholders. They Should Be Able To Communicate Technical Information In A Clear And Concise Manner To Both Technical And Non-Technical Audiences.
Attention To Detail: The Service Level And Reporting Analyst Should Possess A High Level Of Attention To Detail, Ensuring Accuracy In Data Analysis And Reporting. They Should Also Have A Proactive Approach To Identifying And Resolving Data Discrepancies Or Inconsistencies.
Quality Assurance
Data Analysis
Data Visualization
Trend Analysis
Performance metrics
Problem-Solving
Report generation
Stakeholder Communication
Dashboard Creation
Sql Knowledge
Service Level Monitoring
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Level and Reporting Analyst ( Power BI ) in Hyderabad, Telangana, India is between ₹ 6,00,000 - ₹ 12,00,000 per year. This can vary depending on the specific company, experience level, and skills of the individual.
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Experian plc is an Irish-domiciled multinational consumer credit reporting company. Experian collects and aggregates information on over one billion people and businesses including 235 million individual U.S. consumers and more than 25 million U.S. businesses.
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