Are you passionate about helping consumers make informed financial decisions? Do you thrive in a fast-paced and dynamic environment? Experian, a global leader in information services, is seeking a driven and empathetic individual to join our team as a Consumer Affairs Executive. As the face of our consumer affairs department, you will be responsible for ensuring a positive consumer experience and resolving any customer issues or concerns. This role requires a strong understanding of consumer rights and regulations, exceptional communication skills, and a commitment to delivering exceptional customer service. If you possess these qualifications and are ready to make a difference in the lives of consumers, we want to hear from you!
- Provide excellent customer service to consumers by addressing their inquiries, concerns, and complaints in a timely and professional manner.
- Act as the primary point of contact for consumer-related issues and work towards finding effective solutions to resolve them.
- Demonstrate a thorough understanding of consumer rights and regulations to ensure compliance and fair treatment of customers.
- Maintain accurate and detailed records of consumer interactions and resolutions.
- Collaborate with cross-functional teams to implement process improvements and enhance the overall consumer experience.
- Stay up-to-date with industry trends and developments to provide informed and knowledgeable assistance to consumers.
- Act as a brand ambassador by representing Experian in a positive and professional manner.
- Identify potential issues and escalate them to the appropriate department for resolution.
- Continuously monitor and evaluate consumer satisfaction levels and proactively address any areas of improvement.
- Participate in training and development programs to enhance knowledge and skills in customer service, consumer rights, and regulations.
Bachelor's Degree In Business Administration, Marketing, Or A Related Field.
At Least 8 Years Of Experience In Consumer Affairs Or Customer Service, With 3-5 Years In A Leadership Or Management Role.
Extensive Knowledge Of Consumer Rights And Regulations, Including The Fair Credit Reporting Act (Fcra) And The Consumer Financial Protection Bureau (Cfpb).
Strong Problem-Solving And Conflict Resolution Skills, With The Ability To Handle Complex And Sensitive Customer Issues.
Excellent Communication And Interpersonal Skills, With The Ability To Effectively Collaborate With Cross-Functional Teams And Senior Leadership.
Risk Management
Communication Skills
Data Analysis
Dispute resolution
Regulatory compliance
customer satisfaction
Complaint handling
Credit Reporting
Legal Knowledge
Consumer Advocacy
Negot
Consumer Rights
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Consumer Affairs Executive in United Kingdom is £35,000 to £45,000 per year. However, this can vary depending on factors such as the company size, industry, and the individual's experience and qualifications. Some senior level executives may earn higher salaries, while those in entry-level positions may earn less. Additionally, bonuses and benefits may also be included in the overall compensation package for a Consumer Affairs Executive.
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Experian plc is an Irish-domiciled multinational consumer credit reporting company. Experian collects and aggregates information on over one billion people and businesses including 235 million individual U.S. consumers and more than 25 million U.S. businesses.
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