Client Technical Services Representative
Welcome to Experian - a global leader in consumer and business credit reporting and marketing services. We are currently seeking a highly motivated and customer-focused individual to join our team as a Client Technical Services Representative. As a Client Technical Services Representative, you will be responsible for providing exceptional technical support to our clients, ensuring their satisfaction and success with our products and services. If you have a passion for technology and a strong desire to help clients, we want to hear from you!
- Provide technical support to clients: The primary responsibility of a Client Technical Services Representative is to provide technical assistance to clients who are facing technical issues or have questions about our products and services.
- Ensure client satisfaction: As a representative of our company, it is crucial to ensure that our clients are satisfied with the technical support they receive. This includes addressing their concerns promptly and effectively.
- Troubleshoot technical issues: The Client Technical Services Representative will be responsible for troubleshooting any technical issues that clients may encounter and finding solutions to resolve them.
- Communicate effectively: It is essential for the representative to communicate clearly and effectively with clients to understand their technical needs and provide appropriate solutions.
- Educate clients: As a global leader in credit reporting and marketing services, it is important for our clients to understand our products and services fully. The representative will be responsible for educating clients on how to effectively use our products and services.
- Maintain client records: The representative will be responsible for maintaining accurate and up-to-date records of all client interactions and technical issues.
- Collaborate with cross-functional teams: The Client Technical Services Representative will work closely with other teams within the company, such as the product development and sales teams, to provide the best possible technical support to our clients.
- Stay updated with product knowledge: It is crucial for the representative to stay updated with the latest product developments and updates to provide accurate and effective technical support to clients.
- Identify opportunities for improvement: The representative should proactively identify areas for improvement in our products and services based on client feedback and technical issues reported.
- Uphold company values: It is the responsibility of the representative to uphold the company's values and maintain a positive and professional attitude while interacting with clients.
Strong Technical Background: The Ideal Candidate For This Role Should Have A Solid Understanding Of Technical Concepts And Be Able To Troubleshoot And Resolve Technical Issues Effectively.
Excellent Customer Service Skills: As A Client Technical Services Representative, You Will Be The Main Point Of Contact For Customers, So Strong Communication And Interpersonal Skills Are Essential. The Ability To Remain Calm And Professional Under Pressure Is Also Important.
Experience In A Client-Facing Role: Previous Experience In A Customer Service Or Technical Support Role Is Highly Desirable. This Could Include Experience In A Call Center, Help Desk, Or Similar Environment.
Knowledge Of Experian Products And Services: Familiarity With Experian's Products And Services Is Preferred, As It Will Enable The Candidate To Provide Accurate And Timely Support To Clients.
Problem-Solving And Analytical Skills: The Role Of A Client Technical Services Representative Requires The Ability To Think Critically And Analyze Complex Situations To Identify Solutions. Candidates Should Be Able To Work Independently And Make Decisions Under Pressure.
Data Analysis
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Computer proficiency
Problem-Solving
Adaptability
Technical Troubleshooting
Product
Communication
Conflict Resolution
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Client Technical Services Representative in Costa Rica is between $33,000 and $45,000 per year. This may vary depending on the specific company, location, and level of experience of the individual. Some companies may also offer additional benefits such as bonuses, health insurance, and retirement plans.
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Experian plc is an Irish-domiciled multinational consumer credit reporting company. Experian collects and aggregates information on over one billion people and businesses including 235 million individual U.S. consumers and more than 25 million U.S. businesses.
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