Analyst (Quality Customer Experience)
Welcome to Experian, a leading global information services company dedicated to helping individuals and businesses make more informed financial decisions. We are currently seeking an experienced Analyst (Quality Customer Experience) to join our team. As an Analyst, you will play a crucial role in ensuring that our customers receive the best possible experience when interacting with our products and services. If you are passionate about delivering exceptional customer service and have a strong analytical mindset, we encourage you to apply. Join us and be a part of our mission to empower consumers and businesses with valuable insights.
- Conduct regular analysis of customer interactions to identify areas for improvement in the overall customer experience.
- Collaborate with cross-functional teams to develop and implement strategies for improving customer satisfaction and loyalty.
- Monitor customer feedback and track key performance metrics to assess the success of customer experience initiatives.
- Develop and maintain quality standards and guidelines for customer interactions across all channels.
- Train and educate customer-facing teams on best practices for delivering exceptional customer service.
- Conduct regular audits and provide data-driven recommendations for process improvements.
- Stay up-to-date on industry trends and best practices in customer experience to ensure our company remains competitive.
- Identify and escalate any issues or concerns raised by customers to the appropriate teams for resolution.
- Act as a liaison between internal teams and customers to ensure a smooth and positive experience.
- Regularly communicate with management on customer experience metrics and suggest areas for improvement.
- Participate in the development and implementation of new customer experience initiatives.
- Uphold the company's values and mission of empowering consumers and businesses with valuable insights.
Bachelor's Degree In Business Administration, Marketing, Or Related Field.
Minimum Of 2 Years Experience In Customer Service Or Customer Experience Analysis.
Proficiency In Data Analysis And Reporting, With Experience Using Tools Such As Excel Or Tableau.
Knowledge Of Crm Systems And Customer Journey Mapping.
Excellent Communication Skills, Both Written And Verbal, With The Ability To Present Findings And Recommendations To Stakeholders.
Quality Assurance
Process Improvement
Communication Skills
Data Analysis
Market Research
Time Management
Attention to detail
Reporting
customer satisfaction
Problem-Solving
Technical Proficiency
Customer Insights
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Analyst (Quality Customer Experience) in Hyderabad, Telangana, India is between ₹3,00,000 - ₹8,00,000 per year. This is equivalent to approximately $4,100 - $10,900 USD per year. However, this can vary depending on the individual's experience, qualifications, and the specific company they work for.
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Experian plc is an Irish-domiciled multinational consumer credit reporting company. Experian collects and aggregates information on over one billion people and businesses including 235 million individual U.S. consumers and more than 25 million U.S. businesses.
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