Are you a driven and results-oriented individual with a passion for customer service? Do you thrive in a fast-paced and dynamic work environment? Experian is seeking a highly motivated Account Executive with a focus on collections to join our team. In this role, you will be responsible for managing and collecting on past due accounts, building and maintaining relationships with clients, and providing exceptional customer service. If you have a strong background in collections and a desire to make a positive impact in the financial industry, we want to hear from you!
- Manage and collect on past due accounts to reduce delinquency rates and increase company revenue.
- Build and maintain strong relationships with clients to ensure customer satisfaction and retention.
- Provide exceptional customer service by addressing client inquiries and concerns in a timely and professional manner.
- Utilize strong negotiation and communication skills to effectively resolve delinquent accounts.
- Analyze and interpret customer data to identify trends and make recommendations for process improvements.
- Collaborate with cross-functional teams to develop and implement strategies for efficient and effective collections.
- Stay up-to-date on industry regulations and compliance requirements to ensure adherence to company policies and procedures.
- Meet and exceed individual and team goals for collections performance.
- Maintain accurate and detailed records of all collection activities.
- Continuously seek opportunities to improve processes and procedures to enhance the overall collections process.
Strong Experience In Collections: A Successful Account Executive - Collections At Experian Should Have At Least 3-5 Years Of Experience In Collections, Preferably In A Fast-Paced And Dynamic Environment. This Experience Should Include Knowledge Of Collection Strategies, Best Practices, And Compliance Regulations.
Excellent Communication Skills: As An Account Executive, You Will Be Responsible For Communicating With Clients, Internal Teams, And External Partners. Therefore, Strong Written And Verbal Communication Skills Are Essential For Effectively Negotiating And Resolving Collection Issues.
Proven Track Record Of Meeting Targets: The Ideal Candidate Should Have A Proven Track Record Of Meeting And Exceeding Collection Targets. This Requires A Strong Understanding Of The Collections Process, Effective Negotiation Skills, And The Ability To Develop And Implement Collection Strategies.
Analytical And Problem-Solving Skills: In Order To Effectively Manage Collections, An Account Executive At Experian Must Possess Strong Analytical And Problem-Solving Skills. This Includes Being Able To Identify Trends, Analyze Data, And Develop Solutions To Improve Collection Performance.
Knowledge Of Credit And Risk Management: Since Collections Involve Managing Delinquent Accounts, It Is Important For An Account Executive To Have A Thorough Understanding Of Credit And Risk Management. This Includes Knowledge Of Credit Reports, Credit Scores, And Risk Assessment Methodologies. Experience With Experian's Credit And Risk Management Products Is A Plus.
Financial Analysis
Data Analysis
Communication
Time Management
Negotiation
Compliance
Risk assessment
Client Relations
Problem-Solving
Sales Strategy
Credit Reporting
Debt Management
Communication
Conflict Resolution
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Empathy
Decision-making
According to JobzMall, the average salary range for a Account Executive - Collections is $45,000 to $65,000 per year. However, the salary can vary depending on factors such as location, company size, and experience level. Some individuals may earn more than this range, while others may earn less. Ultimately, the best way to determine the specific salary for this position is to research job listings in your area and negotiate with potential employers.
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Experian plc is an Irish-domiciled multinational consumer credit reporting company. Experian collects and aggregates information on over one billion people and businesses including 235 million individual U.S. consumers and more than 25 million U.S. businesses.
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