Technical Support Representative

Will apply defined practices, procedures and company policies to troubleshoot and resolve product and technical support investigations. Will also interact directly with customers utilizing strong written and verbal skills as well as deep customer empathy to resolve their issues. High quality customer interactions and experiences. Application of defined practices, procedures and company policies to troubleshoot, resolve issues and address routine Technical Support customer questions. Exhibits a high level of acumen in the relevant computers, operating systems and software environment. Actively contributes to the knowledge base content by linking, flagging and recommending updates. Utilize and leverage government websites and tool kits to seek out and deliver the right answer to the agents and customers. Document customer interactions and properly escalate issues that do not have a known resolution.

According to JobzMall, the average salary range for a Technical Support Representative in 490 E Capovilla Ave, Las Vegas, NV 89119, USA is $27,000 to $50,000 per year. This salary range is dependent on experience level, company size, and other factors.

Everise is an award-winning Asia-based global experience company, powering transformation for Fortune 500 companies and the world's most loved Unicorns. Our strong relationships and deep technical knowledge allow us to nurture innovation and deliver immersive customer experiences for the brands of tomorrow. C3/CustomerContactChannels, Inc. and HYPERLAB are Everise Brands.