Senior Data Scientist, Customer Operations

Welcome to Etsy! We are a global marketplace that connects millions of buyers and sellers around the world. As a Senior Data Scientist for our Customer Operations team, you will play a crucial role in utilizing data to drive business strategies and improve the overall customer experience. We are looking for a highly skilled and experienced individual who is passionate about leveraging data to solve complex problems and make data-driven decisions. If you thrive in a fast-paced, dynamic environment and have a strong background in data science and customer operations, we would love to hear from you!

1. Analyze customer data: Utilize advanced data analysis techniques to extract insights from large and complex datasets related to customer behavior, preferences and interactions.
2. Develop predictive models: Use statistical and machine learning techniques to build predictive models that can identify patterns and trends in customer data, and make accurate predictions about customer behavior.
3. Identify business opportunities: Collaborate with cross-functional teams to identify business opportunities and areas for improvement based on data analysis, and provide actionable recommendations to enhance the overall customer experience.
4. Monitor and report on key metrics: Develop and maintain dashboards and reports to track key metrics related to customer operations, and provide regular updates to stakeholders on the performance of various initiatives.
5. Conduct A/B testing: Design and execute A/B tests to evaluate the impact of different strategies and initiatives on customer behavior, and use the results to inform future decision-making.
6. Communicate findings: Clearly communicate complex data analysis and insights to non-technical stakeholders, including senior leadership, to drive data-driven decision-making across the organization.
7. Stay updated on industry trends: Keep up-to-date with the latest trends and advancements in data science and customer operations, and proactively identify new opportunities for leveraging data to improve the customer experience.
8. Mentor junior team members: Provide guidance and mentorship to junior data scientists on the team, and help them develop their skills in data analysis and problem-solving.
9. Collaborate with cross-functional teams: Work closely with teams across the organization, including product, marketing, and customer support, to gather data and insights and drive data-driven solutions.
10. Ensure data integrity: Ensure the accuracy, completeness, and consistency of all data used for analysis, and identify and resolve any data quality issues that may impact the accuracy of results.

According to JobzMall, the average salary range for a Senior Data Scientist, Customer Operations in Mexico City, CDMX, Mexico is between $54,000 and $91,000 USD per year. However, salaries can vary depending on the specific company, industry, and level of experience of the individual. Other factors such as education, skills, and certifications may also impact the salary range.

Etsy is the global marketplace for unique and creative goods. Within our markets, millions of people around the world connect, both online and offline, to make, sell and buy unique goods. We also offer a wide range of Seller Services and tools that help creative entrepreneurs start, manage and scale their businesses.