Analyst, Trust and Safety Content
Are you passionate about ensuring a safe and secure online marketplace? Do you have a keen eye for detail and the ability to analyze complex content? Then we have the perfect opportunity for you as an Analyst for Trust and Safety Content at Etsy. As an integral member of our team, you will play a crucial role in identifying and mitigating potential risks to our community of buyers and sellers. We are looking for a highly motivated and detail-oriented individual with a strong background in content analysis and a commitment to upholding our values of trust and safety. Join us in our mission to make Etsy a safe and welcoming platform for all!
- Conduct thorough analysis of user-generated content to identify potential risks to the online marketplace.
- Collaborate with cross-functional teams to develop and implement strategies for mitigating risks.
- Monitor and review user behavior to identify patterns and potential threats.
- Provide recommendations and insights to improve existing trust and safety policies and procedures.
- Stay up-to-date on industry trends and best practices in trust and safety to continuously improve processes.
- Investigate and respond to user reports and escalations related to trust and safety concerns.
- Proactively identify and address vulnerabilities in the online marketplace.
- Monitor and enforce compliance with trust and safety policies and guidelines.
- Maintain accurate and detailed records of all trust and safety related activities.
- Communicate effectively with internal teams and external stakeholders on trust and safety matters.
- Uphold the company's values of trust and safety and promote a safe and welcoming community for all users.
- Act as a subject matter expert on trust and safety issues and provide training and support to other team members.
- Handle sensitive and confidential information with the utmost discretion.
- Participate in regular team meetings and provide updates on trust and safety initiatives and progress.
- Proactively identify and report any potential legal or regulatory risks related to trust and safety.
Strong Understanding Of Trust And Safety Principles: A Successful Analyst, Trust And Safety Content At Etsy Should Have A Deep Understanding Of Trust And Safety Principles And How They Apply To Online Marketplaces. This Includes Knowledge Of Industry Standards, Legal Regulations, And Best Practices For Protecting Customers And Preventing Fraud.
Excellent Analytical Skills: Analyzing Large Amounts Of Data Is A Key Part Of The Job For An Analyst, Trust And Safety Content At Etsy. This Requires Strong Analytical Skills, Including The Ability To Identify Patterns And Trends, Interpret Complex Data, And Draw Actionable Insights.
Experience With Content Moderation: Content Moderation Is A Critical Aspect Of Trust And Safety At Etsy. Candidates For This Role Should Have Experience In Content Moderation, Including Knowledge Of Relevant Tools And Technologies, And The Ability To Make Quick Decisions About Potentially Sensitive Or Inappropriate Content.
Communication And Collaboration Skills: As An Analyst, Trust And Safety Content At Etsy, You Will Need To Work Closely With Various Teams, Including Customer Support, Product, And Legal. This Requires Strong Communication Skills To Clearly Convey Complex Information, As Well As The Ability To Collaborate Effectively With Others To Achieve Common Goals.
Attention To Detail And Ability To Handle Sensitive Information: The Role Of An Analyst, Trust And Safety Content At Etsy Involves Handling Sensitive Information And Making Critical Decisions That Impact The Safety And Well-Being Of The Etsy Community. Therefore, Attention To Detail And The Ability To Handle Sensitive Information With Care And Confidentiality Are Crucial Qualifications For This Role.
Data Analysis
Crisis Management
Conflict Resolution
customer service
Risk assessment
Investigative skills
Content Moderation
Fraud detection
Policy Enforcement
User Behavior Analysis
Content Filtering
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Analyst, Trust and Safety Content in Mexico City, CDMX, Mexico is between $31,000 MXN to $36,000 MXN per month. This may vary depending on the specific company, experience level, and job responsibilities.
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Etsy is the global marketplace for unique and creative goods. Within our markets, millions of people around the world connect, both online and offline, to make, sell and buy unique goods. We also offer a wide range of Seller Services and tools that help creative entrepreneurs start, manage and scale their businesses.
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