Salesforce Customer Success and Engagement Leader

Orlando, FL, USA

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

Are you passionate about building meaningful relationships with customers and driving their success? Do you have a deep understanding of Salesforce and its capabilities? Are you a natural leader who thrives in a fast-paced environment? If so, we have the perfect opportunity for you as the Salesforce Customer Success and Engagement Leader at EPAM Systems.In this role, you will be responsible for leading a team of dedicated Salesforce professionals and driving customer success and engagement across our organization. You will work closely with our clients to understand their needs and align our solutions to help them achieve their business goals. Your expertise in Salesforce will be essential in developing and implementing strategies to ensure our customers are fully utilizing the platform and maximizing its potential.To excel in this role, you must have a strong background in Salesforce and a proven track record in customer success and engagement. You must also possess exceptional leadership skills and the ability to effectively communicate and collaborate with various stakeholders. If you are ready to take on a challenging and rewarding role in a dynamic and innovative company, we want to hear from you. Join our team and make an impact on our customers' success with Salesforce.

Lead a team of Salesforce professionals to drive customer success and engagement.
Develop and implement strategies to ensure clients are fully utilizing the Salesforce platform.
Foster strong relationships with clients to understand their needs and align solutions to help them achieve their business goals.
Utilize your deep understanding of Salesforce and its capabilities to provide expert guidance and support to customers.
Collaborate with various stakeholders, including clients, internal teams, and senior leadership, to drive customer success.
Act as the main point of contact for clients, addressing any concerns or issues and providing timely and effective solutions.
Analyze customer data to identify trends and opportunities for improvement.
Monitor and report on customer satisfaction and engagement levels, taking proactive measures to improve them.
Conduct training sessions and workshops for clients to ensure they are utilizing Salesforce to its full potential.
Keep up-to-date with the latest Salesforce updates and features and apply them to enhance customer success.
Develop and maintain customer success metrics and KPIs to measure and track performance.
Lead by example and inspire team members to deliver exceptional customer service.
Continuously assess and improve processes and procedures to increase efficiency and effectiveness.
Collaborate with the sales team to identify and pursue cross-selling and upselling opportunities.
Represent the company and its values at industry events and conferences.

Where is this job?

This job is located at Orlando, FL, USA

Job Qualifications

Strong Knowledge And Experience With Salesforce: The Ideal Candidate Should Have A Deep Understanding Of Salesforce Products And Services, Including Salesforce Lightning, Sales Cloud, Service Cloud, And Marketing Cloud. They Should Also Have Experience In Implementing And Managing Salesforce Solutions For Various Clients.
Proven Track Record In Customer Success And Engagement: The Ideal Candidate Should Have A Strong Track Record In Driving Customer Success And Engagement, With A Focus On Building Long-Term Relationships With Clients. They Should Have Experience In Managing And Growing Customer Accounts, As Well As Identifying And Addressing Client Needs.
Excellent Communication And Leadership Skills: The Ideal Candidate Should Possess Excellent Communication Skills, Both Written And Verbal, To Effectively Communicate With Clients, Team Members, And Other Stakeholders. They Should Also Have Strong Leadership Skills To Manage A Team Of Salesforce Professionals And Drive Results.
Strategic Thinking And Problem-Solving Abilities: The Ideal Candidate Should Be Able To Think Strategically And Identify Opportunities For Growth And Improvement. They Should Also Have Strong Problem-Solving Skills To Address Any Issues Or Challenges That May Arise In Customer Success And Engagement Initiatives.
Salesforce Certifications And Experience With Agile Methodology: The Ideal Candidate Should Hold Relevant Salesforce Certifications, Such As Salesforce Certified Administrator, Salesforce Certified Sales/Service/Marketing Cloud Consultant, And Salesforce Certified Technical Architect. They Should Also Have Experience Working With Agile Methodology And Be Able To Adapt To Changing Priorities And Requirements.

Required Skills

Strategic Planning
Communication Skills
Project Management
Data Analysis
Relationship Management
Team Leadership
customer satisfaction
solution-oriented
Cross-Functional Collaboration
Sales Acumen
Account Retention

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
Empathy

Compensation

According to JobzMall, the average salary range for a Salesforce Customer Success and Engagement Leader in Orlando, FL, USA is between $100,000 - $150,000 per year. However, this can vary depending on the specific company, years of experience, and additional skills and certifications.

Additional Information

EPAM Systems is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 20th, 2024

Apply BeforeJune 21st, 2025

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