Salesforce Customer Success and Engagement Leader
Are you passionate about helping clients achieve their business goals through the power of Salesforce? Are you a natural leader who is driven by delivering exceptional customer success and engagement? If so, we have an exciting opportunity for you at EPAM Systems. As our Salesforce Customer Success and Engagement Leader, you will play a critical role in driving the adoption and success of Salesforce solutions for our clients. We are looking for a dynamic individual who has a deep understanding of the Salesforce ecosystem, strong leadership skills, and a proven track record of driving customer success. If you are ready to take on a leadership role and make a meaningful impact, we want to hear from you.
- Develop and lead the overall strategy for Salesforce customer success and engagement, including adoption, retention, and expansion.
- Collaborate with clients to understand their business goals and objectives and develop customized Salesforce solutions to meet their needs.
- Serve as a subject matter expert on the Salesforce ecosystem, staying up-to-date on new releases, features, and best practices.
- Lead a team of Salesforce consultants and developers, providing mentorship, guidance, and support to drive exceptional customer success.
- Build and maintain strong relationships with clients, serving as the main point of contact for all Salesforce-related inquiries.
- Drive adoption of Salesforce solutions by providing training, resources, and support to clients and their teams.
- Monitor and measure client success and engagement, identifying areas for improvement and implementing strategies to increase customer satisfaction and retention.
- Collaborate with cross-functional teams, including sales, marketing, and product, to ensure alignment and maximize customer success.
- Stay informed on industry trends and developments related to Salesforce, providing insights and recommendations to clients and the company.
- Be an ambassador for EPAM Systems and represent the company at Salesforce events, conferences, and other industry forums.
Extensive Experience With Salesforce: The Ideal Candidate Should Have A Minimum Of 5 Years Of Hands-On Experience Working With Salesforce, Including In-Depth Knowledge Of Its Various Modules And Features. This Includes Experience With Salesforce Lightning, Sales Cloud, Service Cloud, And Marketing Cloud.
Strong Leadership Skills: As A Customer Success And Engagement Leader, This Role Requires Strong Leadership Skills To Effectively Manage A Team Of Salesforce Consultants And Developers. The Candidate Should Have A Proven Track Record Of Successfully Leading And Motivating Teams To Deliver High-Quality Solutions To Clients.
Excellent Communication And Customer Service Skills: This Role Involves Working Closely With Clients To Understand Their Business Needs And Provide Them With The Best Solutions Using Salesforce. As Such, The Ideal Candidate Should Have Excellent Communication And Customer Service Skills To Effectively Communicate With Clients And Build Strong Relationships.
Proven Project Management Skills: Epam Systems Values Efficient Project Management, And The Ideal Candidate Should Have A Strong Background In Project Management Methodologies. This Includes Experience In Project Planning, Resource Allocation, Risk Management, And Delivery.
Salesforce Certifications: A Strong Understanding Of Salesforce Is Crucial For This Role, And Having Relevant Salesforce Certifications Is Highly Desirable. These Can Include Salesforce Certified Administrator, Certified Advanced Administrator, Or Any Other Relevant Certifications.
Communication Skills
Project Management
Data Analysis
Account Management
Relationship Management
Team Leadership
Cross-Functional Collaboration
Client Retention
Customer Success
Salesforce Expertise
Engagement Strategy
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Salesforce Customer Success and Engagement Leader in Chicago, IL, USA is approximately $110,000 to $140,000 per year. This may vary depending on the specific company, level of experience, and other factors such as bonuses and benefits.
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EPAM Systems, Inc. is a US company that specializes in product development, digital platform engineering, and digital and product design agency.
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