Application Support Engineer

Are you a tech-savvy problem solver with a passion for providing exceptional customer support? Do you thrive in a fast-paced, dynamic environment and constantly seek opportunities for growth and learning? If so, we have an exciting opportunity for you to join our team as an Application Support Engineer at EPAM Systems. As a member of our team, you will play a crucial role in ensuring the smooth operation and maintenance of our clients' applications. In this role, you will have the opportunity to work with cutting-edge technologies and collaborate with talented individuals to deliver top-notch solutions for our clients. We are looking for candidates who are highly adaptable, possess strong communication skills, and have a background in IT support or application development. If this sounds like you, then read on to learn more about this exciting opportunity!

1. Provide exceptional customer support by promptly responding to client inquiries and troubleshooting technical issues related to their applications.
2. Collaborate with cross-functional teams to identify and resolve complex technical problems in a timely and efficient manner.
3. Proactively monitor and maintain the health and performance of clients' applications, ensuring high availability and minimal downtime.
4. Continuously learn and stay updated on new technologies and tools to enhance the support and maintenance of clients' applications.
5. Communicate effectively with clients to understand their needs and provide appropriate solutions and recommendations.
6. Document all support and troubleshooting activities in a clear and concise manner.
7. Work closely with the development team to provide feedback and suggestions for improving the functionality and user experience of clients' applications.
8. Participate in the development and execution of testing strategies to ensure the quality and functionality of clients' applications.
9. Contribute to the creation and maintenance of knowledge base articles and other support documentation.
10. Adhere to company and industry best practices and security standards in all support and maintenance activities.
11. Proactively identify potential issues and make recommendations for improvements to prevent future problems.
12. Actively participate in team meetings and training sessions to share knowledge and expertise with team members.
13. Maintain a positive and professional attitude while providing exceptional support to clients.
14. Take ownership of assigned tasks and see them through to completion.
15. Continuously seek opportunities for growth and development within the role and the company.

According to JobzMall, the average salary range for a Application Support Engineer is $63,000 to $98,000 per year. However, this can vary depending on factors such as location, experience, and company size. Some Application Support Engineers may also receive bonuses and other benefits, which can affect their overall salary.

EPAM Systems, Inc. is a US company that specializes in product development, digital platform engineering, and digital and product design agency.