Live Operations Specialist
Are you passionate about gaming and have a knack for problem-solving in a fast-paced environment? Are you looking for an opportunity to utilize your skills in a dynamic and innovative industry? Look no further! Electronic Arts is seeking a Live Operations Specialist to join our team. As a Live Operations Specialist, you will play a crucial role in ensuring the smooth operation of our live games and providing the best experience for our players. This position requires someone who is detail-oriented, analytical, and has a strong understanding of the gaming industry. If you're ready to take on new challenges and be a part of a talented team, we want to hear from you!
- Monitor and troubleshoot live game servers and services to ensure optimal performance and stability
- Collaborate with development teams to identify and resolve technical issues affecting live games
- Implement and maintain processes and tools to improve efficiency and effectiveness of live operations
- Develop and maintain documentation for live operations procedures and best practices
- Analyze player feedback and data to identify areas for improvement and make recommendations for game updates and changes
- Work closely with cross-functional teams, including customer support and community management, to address player concerns and provide exceptional player experiences
- Manage and execute live events and promotions to engage players and drive user retention
- Monitor game metrics and provide regular reports on game performance and player engagement to stakeholders
- Stay current on industry trends and best practices to continually improve live operations strategies
- Participate in on-call rotation to provide 24/7 support for live games and services.
Strong Problem-Solving Skills: A Live Operations Specialist At Electronic Arts Must Be Able To Quickly Identify And Resolve Issues In Live Games And Services, Ensuring Minimal Disruption To Players.
Experience In Game Development: Candidates Should Have A Solid Understanding Of Game Development Processes And Be Familiar With The Different Stages And Requirements Of Game Production.
Excellent Communication Skills: The Role Involves Working Closely With Multiple Teams, Including Developers, Customer Support, And Community Management. Effective Communication Is Crucial For Coordinating Efforts And Providing Timely Updates To Stakeholders.
Technical Expertise: A Live Operations Specialist Should Have A Strong Technical Background And Be Comfortable Working With Various Tools And Platforms, Such As Game Engines, Databases, And Analytics Software.
Ability To Work Under Pressure: The Gaming Industry Is Fast-Paced, And Unexpected Issues Can Arise At Any Time. Candidates Should Be Able To Stay Calm And Focused When Under Pressure And Be Able To Prioritize Tasks Effectively.
Quality Assurance
Project Management
Inventory Management
Data Analysis
Communication
Time Management
Technical Support
Multitasking
Event Planning
customer service
Team collaboration
Problem-Solving
Communication
Conflict Resolution
Customer Service
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Live Operations Specialist in Redwood City, CA, USA is $50,000 - $90,000 per year. This can vary depending on the specific company, industry, and level of experience of the individual. Some companies may offer higher salaries or additional benefits such as bonuses or stock options.
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Electronic Arts Inc. is an American video game company headquartered in Redwood City, California. It is the second-largest gaming company in the Americas and Europe by revenue and market capitalization.
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