Edmodo

Customer Success Advocate

Edmodo
777 Mariners Island Blvd, San Mateo, CA 94404, USA
Full-TimeDepends on ExperienceEntry LevelBachelors
Job Description
  • Develop and maintain a thorough understanding of Edmodo’s product and services; become a product expert
  • Respond to varied support inquiries from teachers, students, and parents with helpful, timely, and polished responses.
  • Troubleshoot, diagnose, and report technical issues to tech and product teams
  • Produce support documentation and resources for the Edmodo Help Center
  • Deliver product feedback and represent the teacher-perspective internally
  • Develop and analyze processes to help our Success Team scale
  • Help develop a Community of engaged Edmodo Ambassadors; actively empower power-users to spread their expertise and enthusiasm.
Where is this job?
This job is located at 777 Mariners Island Blvd, San Mateo, CA 94404, USA
Job Qualifications

  • Experience using Zendesk or a similar ticketing software a plus

  • Foreign language skills a plus

  • Passion fro K-12 education and/or customer support

  • Experience or passion working in schools -classroom teaching experience ideal

Required Skills

  • Sql

  • Data Analysis

  • Time Management

  • Analytical skills

  • MS Excel

  • Video Production

Soft Skills

  • Adaptable

  • Communication

  • Detail Oriented

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Success Advocate in 777 Mariners Island Blvd, San Mateo, CA 94404, USA is $48,000 to $60,000 per year. The salary depends on a variety of factors, such as experience, qualifications, and the company.

Additional Information
Edmodo is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedDecember 15th, 2020
Apply BeforeJuly 20th, 2025
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About Edmodo

Edmodo is an easy way to get your students connected so they can safely collaborate, get and stay organized, and access assignments, grades, and school messages.

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