Technical Service Technician
Are you looking for a challenging and rewarding career in the field of technical service? Look no further than Ecolab! As a global leader in water, hygiene and energy technologies and services, we are dedicated to providing our customers with innovative solutions and outstanding customer service. We are currently seeking a highly skilled Technical Service Technician to join our team. In this role, you will be responsible for providing technical support and troubleshooting services to our valued customers. If you have a passion for problem-solving and a strong technical background, we want to hear from you!
- Provide technical support and troubleshooting services to customers in a timely and professional manner.
- Understand and effectively communicate complex technical information to customers.
- Conduct on-site visits to diagnose and resolve technical issues.
- Collaborate with other team members to develop and implement solutions for customer needs.
- Maintain accurate records of customer interactions and technical solutions provided.
- Stay up-to-date with industry trends and advancements in technology to ensure efficient and effective service delivery.
- Conduct regular maintenance and repairs on equipment to ensure optimal performance.
- Provide training and guidance to customers on the proper use and maintenance of our products.
- Identify opportunities for process improvements and make recommendations to management.
- Follow all safety protocols and company policies while performing job duties.
- Represent Ecolab in a professional and positive manner at all times.
- Build and maintain strong relationships with customers to ensure satisfaction and loyalty.
- Participate in company training and development programs to enhance technical skills and knowledge.
- Travel as needed to service customers in various locations.
- Adhere to all company standards and procedures, including ethical standards and compliance regulations.
Knowledge And Experience In Technical Troubleshooting: A Technical Service Technician At Ecolab Should Possess Strong Problem-Solving Skills And Be Able To Troubleshoot Technical Issues Efficiently.
Strong Communication Skills: The Job Involves Interacting With Customers And Providing Technical Support. Therefore, Excellent Communication Skills, Both Verbal And Written, Are Essential For This Role.
Technical Expertise And Experience: Candidates Should Have A Strong Understanding Of Technical Concepts And Possess Relevant Experience In The Field Of Maintenance, Repair, And Installation Of Equipment.
Attention To Detail: As A Technical Service Technician, One Must Be Meticulous And Pay Close Attention To Detail While Performing Tasks Like Equipment Maintenance, Repair, And Data Analysis.
Ability To Work Independently And In A Team: The Role Requires A Balance Of Working Independently And Collaboratively With A Team. The Ideal Candidate Should Be Self-Motivated, Able To Work Under Minimal Supervision, And Also Be A Team Player When Required.
Training
Troubleshooting
Data Analysis
Communication
Time Management
Multitasking
customer service
equipment maintenance
Detail-oriented
Problem-Solving
Technical Knowledge
Safety Protocols
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Technical Service Technician in St Paul, MN, USA is between $40,000 and $65,000 per year. This can vary depending on factors such as education, experience, and the specific industry or company the technician works for.
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Ecolab Inc., headquartered in St. Paul, Minnesota, is an American global provider of water, hygiene and energy technologies and services to the food, energy, healthcare, industrial and hospitality markets.
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