Service Specialist

Welcome to Ecolab, the global leader in water, hygiene, and energy technologies and services. We are currently seeking a dedicated and driven Service Specialist to join our team. As a Service Specialist, you will play a vital role in providing top-notch service and support to our customers, ensuring their satisfaction and success. If you are passionate about delivering exceptional customer experiences and have a background in service or technical support, we want to hear from you! Join us in our mission to make the world cleaner, safer, and healthier.

1. Provide exceptional customer service: The Service Specialist is responsible for ensuring that customers receive top-notch service and support. This includes addressing customer inquiries and concerns in a timely and professional manner, and going above and beyond to ensure customer satisfaction.
2. Support customers with technical issues: The Service Specialist will be the first point of contact for customers experiencing technical difficulties with Ecolab products or services. They will use their technical expertise to troubleshoot and resolve issues, ensuring minimal disruption for the customer.
3. Maintain strong product knowledge: The Service Specialist will be responsible for staying up-to-date on Ecolab's products and services, as well as industry trends and developments. This knowledge will be essential in providing accurate and helpful support to customers.
4. Build and maintain relationships with customers: The Service Specialist will be the primary point of contact for customers and will be responsible for maintaining positive relationships with them. This includes following up on service requests, addressing any concerns, and proactively seeking feedback to continuously improve the customer experience.
5. Collaborate with cross-functional teams: The Service Specialist will work closely with other teams within Ecolab, such as sales and product development, to ensure a seamless and efficient customer experience. This may involve coordinating service requests, communicating customer needs, and providing feedback on product performance.
6. Document and report customer interactions: The Service Specialist will be responsible for accurately documenting customer interactions, including service requests and resolutions. They will also provide regular reports on customer trends and feedback to help improve processes and procedures.
7. Meet performance targets: The Service Specialist will be expected to meet or exceed performance targets, such as response time, customer satisfaction, and service resolution rates. They will be accountable for their individual performance and contribute to the overall success of the team.
8. Adhere to company policies and procedures: The Service Specialist must adhere to Ecolab's policies and procedures at all times, including those related to safety, quality, and data privacy. This will help ensure a consistent

According to JobzMall, the average salary range for a Service Specialist in Darra QLD 4076, Australia is between $45,000 to $60,000 per year. This may vary depending on the specific job responsibilities, experience, and qualifications of the individual. It is recommended to research the specific company and job listing for more accurate salary information.

Ecolab Inc., headquartered in St. Paul, Minnesota, is an American global provider of water, hygiene and energy technologies and services to the food, energy, healthcare, industrial and hospitality markets.