Area Technical Support Coordinator

Grow your career as an Area Technical Support Coordinator at Ecolab, a global leader in water, hygiene, and energy technologies and services. As an Area Technical Support Coordinator, you will provide technical support to customers across a designated sales area, ensuring customer satisfaction and driving growth. We are looking for a strong communicator with a keen eye for detail and a passion for problem-solving. Successful candidates will possess a combination of technical expertise, customer service skills, and an aptitude for learning. If you are a highly driven individual who enjoys taking initiative and is eager to make an impact, this may be the perfect fit for you.

1. Provide technical support to customers in designated sales area to ensure customer satisfaction.
2. Respond to customer inquiries, troubleshoot technical issues, and provide solutions.
3. Maintain and update customer database and records.
4. Develop and maintain relationships with customers.
5. Monitor customer feedback and recommend improvements.
6. Evaluate customer needs and suggest products and services that meet those needs.
7. Assist with sales and marketing initiatives.
8. Diagnose, troubleshoot, and resolve technical issues.
9. Collaborate with colleagues to identify and resolve customer issues.
10. Track and document customer interactions.
11. Identify trends in customer service inquiries and develop solutions.
12. Train customers on product usage and features.
13. Stay up-to-date on product updates and changes.
14. Develop technical documentation and manuals.
15. Participate in development and implementation of technical support strategies and processes.

According to JobzMall, the average salary range for a Area Technical Support Coordinator in Chicago, IL, USA is $45,000 - $60,000. This range is based on salary data collected from various employers in the Chicago area.

The salary range may vary depending on the employer, experience, and qualifications of the individual.

Ecolab Inc., headquartered in St. Paul, Minnesota, is an American global provider of water, hygiene and energy technologies and services to the food, energy, healthcare, industrial and hospitality markets.