eBay

UX Researcher - Shipping/Monetization

eBay

Bellevue, WA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a curious and analytical researcher with a passion for understanding user behavior? Do you have experience in the fields of shipping and monetization? If so, eBay is looking for a talented UX Researcher to join our team and help us improve the user experience for our global marketplace. As a member of our team, you will have the opportunity to work on projects that directly impact the way millions of people buy and sell online. We are seeking a motivated individual with strong communication skills, a keen eye for detail, and a deep understanding of user-centered design principles. Join us in shaping the future of eBay and help us create a more seamless and profitable user experience.

  1. Conduct user research to understand behaviors, motivations, and pain points of eBay users.
  2. Analyze data and provide insights to inform design decisions and improve the overall user experience.
  3. Collaborate with cross-functional teams to identify and prioritize research opportunities.
  4. Design and execute research studies, including surveys, interviews, and usability tests.
  5. Gather and synthesize qualitative and quantitative data to create actionable recommendations.
  6. Create user personas, user journey maps, and other design deliverables to communicate research findings.
  7. Keep up-to-date with industry trends and best practices in user research and design.
  8. Develop and maintain relationships with key stakeholders to ensure research is aligned with business goals.
  9. Present research findings and recommendations to stakeholders in a clear and compelling manner.
  10. Advocate for a user-centered approach in all design and decision-making processes.
  11. Work closely with designers, product managers, and engineers to ensure research findings are incorporated into product development.
  12. Continuously monitor and evaluate the eBay marketplace to identify areas for improvement and optimization.
  13. Stay informed about developments in the shipping and monetization fields to inform research strategies.
  14. Uphold eBay's values and code of conduct while representing the company in a professional manner.
  15. Contribute to a positive and collaborative team culture by sharing knowledge, providing feedback, and supporting team members.
Where is this job?
This job is located at Bellevue, WA, USA
Job Qualifications
  • Strong Research Background: A Ux Researcher In The Shipping/Monetization Team At Ebay Should Have A Solid Research Background, Including Experience In Conducting User Research, Analyzing Data, And Presenting Insights To Stakeholders.

  • Knowledge Of Ecommerce And Shipping Industry: The Ideal Candidate Should Have A Thorough Understanding Of The Ecommerce And Shipping Industry, Including Current Trends, Challenges, And Best Practices.

  • Experience In Product Development: A Ux Researcher In This Role Should Have Experience Working In A Product Development Environment, Collaborating With Cross-Functional Teams To Drive Product Improvements And Enhancements.

  • Familiarity With Monetization Strategies: As Part Of The Shipping/Monetization Team, The Ux Researcher Should Possess Knowledge Of Various Monetization Strategies And Be Able To Leverage Data To Inform Decision-Making And Drive Revenue Growth.

  • Excellent Communication Skills: Strong Communication Skills Are Essential For A Ux Researcher In This Role, As They Will Be Required To Effectively Communicate Research Findings, Insights, And Recommendations To A Diverse Audience, Including Product Managers, Designers, And Executives.

Required Skills
  • Data Analysis

  • A/B testing

  • survey design

  • usability testing

  • Competitive analysis

  • Conversion optimization

  • User Interviews

  • Customer journey mapping

  • Persona Development

  • Behavioral Research

  • User Demographics

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a UX Researcher - Shipping/Monetization in Bellevue, WA, USA is $80,000 - $120,000 per year. This range may vary depending on factors such as the specific company, the candidate's level of experience, and the job responsibilities. Additionally, other forms of compensation such as bonuses and benefits may also play a role in the overall salary package.

Additional Information
eBay is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 25th, 2024
Apply BeforeSeptember 18th, 2025
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About eBay

eBay, Inc. operates as a commerce leader company including Marketplace, StubHub, and Classifieds platforms. It engages in the provision of investments and acquisitions to help enable commerce on platforms for buyers and sellers online or on mobile devices. It includes marketing services, including classifieds, and advertising.

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