Senior Director, GM of eBay Authentication
Welcome to eBay, where we are committed to creating a safe and trusted marketplace for our customers. We are looking for a dynamic and experienced leader to join our team as the Senior Director, GM of eBay Authentication. In this role, you will be responsible for overseeing the growth and success of our authentication program, ensuring that our customers receive only authentic products when shopping on eBay. To excel in this position, you must have a strong background in e-commerce, excellent leadership skills, and a passion for delivering top-notch customer experiences. If you are driven, innovative, and dedicated to upholding the highest standards of authenticity, we want to hear from you. Join us in our mission to build a secure and reliable platform for our millions of users worldwide.
- Develop and execute strategies to drive the growth and success of eBay's authentication program.
- Oversee and manage the day-to-day operations of the authentication program, including staffing, budgeting, and performance management.
- Collaborate with cross-functional teams to continuously improve and innovate the authentication process, ensuring a seamless and efficient experience for customers.
- Monitor and analyze data and metrics to identify areas for improvement and make data-driven decisions to optimize the authentication program.
- Stay updated on industry trends and developments in the authentication space to ensure eBay's program remains competitive and up-to-date.
- Build and maintain relationships with external partners, such as luxury brands and verification companies, to enhance the credibility and effectiveness of the authentication program.
- Lead, mentor, and motivate a team of authentication experts to uphold the highest standards of authenticity and deliver exceptional customer experiences.
- Ensure compliance with company policies and regulatory requirements related to authentication and product authenticity.
- Collaborate with internal teams, such as legal and customer service, to address any authentication-related issues or concerns raised by customers.
- Act as a brand ambassador for eBay, promoting the company's commitment to creating a safe and trusted marketplace for customers.
Extensive Experience In E-Commerce: The Ideal Candidate Should Have A Minimum Of 10 Years Of Experience In The E-Commerce Industry, With A Strong Focus On Authentication And Fraud Prevention. They Should Have A Deep Understanding Of The E-Commerce Landscape, Particularly In The Resale Market.
Strategic Leadership Skills: As A Senior Director, Gm Of Ebay Authentication, The Candidate Must Have A Proven Track Record Of Leading And Developing High-Performing Teams. They Should Be Able To Set Strategic Goals, Drive Results, And Effectively Manage Resources To Achieve Business Objectives.
In-Depth Knowledge Of Authentication: The Candidate Should Have A Thorough Understanding Of Authentication Processes And Technologies, Including Knowledge Of Industry Standards And Best Practices. They Should Be Able To Identify Potential Risks And Develop Effective Strategies To Mitigate Them.
Strong Business Acumen: The Ideal Candidate Should Have A Strong Business Acumen, With The Ability To Analyze Data, Identify Trends, And Make Data-Driven Decisions. They Should Also Have Experience In Managing Budgets And Forecasting Financial Performance.
Excellent Communication And Collaboration Skills: The Candidate Should Have Excellent Communication And Interpersonal Skills, With The Ability To Build And Maintain Relationships With Cross-Functional Teams, External Partners, And Stakeholders. They Should Also Be Able To Communicate Complex Concepts Effectively To A Variety Of Audiences.
Risk Management
Strategy
E-Commerce
Management
Negotiation
Leadership
customer service
Analytics
Branding
Market analysis
Operations
Innovation
Partnership Building
Communication
Conflict Resolution
Customer Service
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Director, GM of eBay Authentication in San Jose, CA, USA is $160,000 - $200,000 per year. However, this can vary depending on the specific company, industry, experience, and other factors. It is always best to research the specific job and company for a more accurate salary range.
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eBay, Inc. operates as a commerce leader company including Marketplace, StubHub, and Classifieds platforms. It engages in the provision of investments and acquisitions to help enable commerce on platforms for buyers and sellers online or on mobile devices. It includes marketing services, including classifieds, and advertising.
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