At eBay, our mission is to connect buyers and sellers from all over the world, making it easier for people to buy and sell practically anything. As the Payment Operations Manager, you will play a crucial role in ensuring that our payment processes run smoothly and efficiently. You will oversee a team of professionals and work closely with cross-functional partners to drive results and improve the overall payment experience for our customers. We are looking for a highly organized and detail-oriented individual with a strong background in payment operations. If you are a natural leader with a passion for driving operational excellence, we want to hear from you!
- Develop and implement strategies to optimize the payment processes, ensuring efficiency and effectiveness.
- Oversee a team of payment operations professionals, providing guidance, support, and development opportunities.
- Collaborate with cross-functional partners, such as finance, product, and customer experience teams, to identify and address any payment-related issues.
- Monitor and analyze payment data and metrics to identify trends, patterns, and areas for improvement.
- Ensure compliance with all relevant regulations and internal policies related to payments.
- Develop and maintain strong relationships with external payment partners and vendors.
- Continuously evaluate and improve payment processes to enhance the overall customer experience.
- Identify and implement new technologies and tools to streamline payment operations.
- Manage and track payment-related budgets and expenses.
- Communicate and collaborate with stakeholders at all levels, providing regular updates and reports on payment operations.
- Develop and maintain documentation and standard operating procedures for payment processes.
- Stay updated on industry trends and best practices, and make recommendations for incorporating them into our payment operations.
Bachelor's Degree In Finance, Accounting, Or Related Field.
Minimum Of 5 Years Of Experience In Payment Operations Or Financial Operations.
Strong Understanding Of Payment Processing Systems And Regulations.
Excellent Analytical And Problem-Solving Skills.
Demonstrated Leadership Experience And Ability To Manage A Team.
Risk Management
Financial Analysis
Process Improvement
Vendor Management
Data Analysis
Team Management
customer service
Compliance
Payment processing
Fraud detection
Payment reconciliation
Payment Systems
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Payment Operations Manager is between $70,000 to $110,000 per year. This can vary depending on factors such as the company, location, and level of experience. Some Payment Operations Managers may also receive bonuses and other benefits in addition to their base salary.
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eBay, Inc. operates as a commerce leader company including Marketplace, StubHub, and Classifieds platforms. It engages in the provision of investments and acquisitions to help enable commerce on platforms for buyers and sellers online or on mobile devices. It includes marketing services, including classifieds, and advertising.

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