Manager, Trust Strategy & Operations

At eBay, we believe that trust is the foundation of our success. As the Manager of Trust Strategy & Operations, you will play a critical role in ensuring our customers and partners have a safe and secure experience on our platform. We are looking for a highly motivated and experienced individual to lead our Trust team, develop and execute strategies, and drive operational excellence. If you are a strategic thinker with a passion for building trust and a track record of driving results, we want you on our team. Join us in shaping the future of trust at eBay.

1. Develop and implement trust strategies: The Manager of Trust Strategy & Operations will be responsible for developing and executing strategies to enhance trust and safety on the eBay platform. This includes identifying potential risks and implementing proactive measures to mitigate them.
2. Lead the Trust team: This role involves leading and managing a team of trust professionals. The Manager will be responsible for setting team goals, providing guidance and support, and ensuring the team is equipped to handle challenges related to trust and safety.
3. Drive operational excellence: The Manager will be responsible for ensuring that all trust operations are running smoothly and efficiently. This includes reviewing and optimizing processes, utilizing data to identify areas for improvement, and implementing solutions to enhance operational efficiency.
4. Monitor and analyze trust metrics: This role requires monitoring and analyzing key trust metrics to identify trends and potential areas of concern. The Manager will use this data to inform strategies and make data-driven decisions to improve trust and safety on the platform.
5. Collaborate with cross-functional teams: Trust and safety is a top priority at eBay, and the Manager will work closely with cross-functional teams such as product, engineering, and customer service to develop and implement trust strategies.
6. Stay up-to-date with industry trends: The Manager will stay informed about the latest industry trends, technologies, and best practices related to trust and safety. This will involve conducting research, attending conferences, and networking with other professionals in the field.
7. Communicate trust initiatives: The Manager will be responsible for communicating trust initiatives to stakeholders, including customers, partners, and internal teams. This includes creating messaging and materials to educate and inform stakeholders about trust and safety on the platform.
8. Manage trust-related escalations: In the event of a trust-related issue or escalation, the Manager will be responsible for managing and resolving the situation in a timely and effective manner. This may involve working with cross-functional teams and external partners to find solutions.
9. Uphold company values: As a representative of eBay, the Manager

According to JobzMall, the average salary range for a Manager, Trust Strategy & Operations is between $90,000 and $130,000 per year. However, salaries can vary significantly depending on factors such as the industry, company size, and location. Experienced managers in this role can earn upwards of $200,000 per year.

eBay, Inc. operates as a commerce leader company including Marketplace, StubHub, and Classifieds platforms. It engages in the provision of investments and acquisitions to help enable commerce on platforms for buyers and sellers online or on mobile devices. It includes marketing services, including classifieds, and advertising.