Authentication Ops - Comms Specialist

eBay is looking for an experienced and passionate Authentication Ops - Communications Specialist to join our team. We are looking for someone who has a strong knowledge of customer service, a passion for technology, and excellent communication skills.The ideal candidate for this position will be motivated and organized, capable of multi-tasking, and have a deep understanding of authentication operations. They should be analytical and detail-oriented, and have experience with customer service and corporate communications.The Authentication Ops - Communications Specialist will be responsible for managing internal and external communications, overseeing customer service initiatives, and providing authentication operations support. This individual will also be responsible for maintaining and improving relationships with customers.Required Qualifications:• Bachelor's degree in Communications, Business, or related field• 5+ years of experience in customer service, communications, and/or authentication operations• Excellent written and verbal communication skills• Ability to multi-task and prioritize in a fast-paced environment• Strong knowledge of customer service principles and practices• Proficient in MS Office Suite (Word, Excel, PowerPoint)• Ability to work independently and as part of a team

Responsibilities:

1. Manage internal and external communications for authentication operations.
2. Oversee customer service initiatives and provide authentication operations support.
3. Maintain and improve relationships with customers.
4. Develop and implement customer service strategies.
5. Monitor customer feedback and respond to inquiries promptly.
6. Develop and execute customer service training programs.
7. Conduct customer service audits and provide reports.
8. Analyze customer data and identify areas of improvement.
9. Troubleshoot customer service issues.
10. Prepare customer service reports and presentations.
11. Assist with customer service software implementations.
12. Update customer service policies and procedures.

According to JobzMall, the average salary range for a Authentication Ops - Comms Specialist in New York, NY, USA is $60,000 - $90,000 per year. Salaries vary depending on experience, education, and other factors.

eBay, Inc. operates as a commerce leader company including Marketplace, StubHub, and Classifieds platforms. It engages in the provision of investments and acquisitions to help enable commerce on platforms for buyers and sellers online or on mobile devices. It includes marketing services, including classifieds, and advertising.