Service Associate

Eastern Bank is seeking a motivated and dedicated Service Associate to join our team and help create an exceptional customer experience. The ideal candidate should have excellent communication and organizational skills, an eagerness to help customers, and a strong work ethic. The Service Associate is an essential part of the Eastern Bank team and will be responsible for providing customers with prompt and courteous service, answering inquiries, resolving customer complaints, and ensuring customer satisfaction. If you are looking for an opportunity to make a difference and be part of a respected and growing business, join us at Eastern Bank today!Qualifications:• High school degree or equivalent• Previous customer service experience• Ability to remain calm under pressure• Strong communication and interpersonal skills• Ability to multi-task and stay organized• Ability to work independently and as part of a team• Knowledge of banking products and services

Responsibilities:

• Greet customers promptly and courteously

• Answer customer inquiries and resolve customer complaints

• Assist customers in completing transactions or forms

• Provide information on banking products and services

• Process deposits, withdrawals, and other banking transactions

• Maintain customer records and update account information

• Monitor customer accounts for suspicious activity

• Assist with opening and closing procedures

• Balance cash drawers and prepare cash reports

• Ensure customer satisfaction by providing quality service

• Maintain a professional and friendly work environment

According to JobzMall, the average salary range for a Service Associate in Lynn, MA, USA is $37,000 to $45,000 per year. This range may vary depending on the location, job type, and experience level.

Founded in 1818 and based in Boston, Eastern Bank is the largest and oldest mutual bank in the United States, with $10 billion in assets and over 120 locations serving communities in eastern Massachusetts and southern and coastal New Hampshire.