Technical Service Specialist

The DuPont Technical Service Specialist role offers an exciting opportunity to join an experienced team of professionals dedicated to delivering superior customer service and technical support. The successful individual must possess strong technical knowledge, problem-solving skills, and a customer service-oriented attitude. If you are an organized, detail-oriented individual with a commitment to exceeding customer expectations, we invite you to join our team as a Technical Service Specialist.Required Qualifications:• Bachelor’s Degree in Engineering or a related field• 2+ years of experience in a technical service role• Excellent customer service and communication skills• Ability to troubleshoot and identify solutions to technical issues• Proficient in Microsoft Office suite• Knowledge of DuPont products and services• Ability to work independently and as part of a teamAt DuPont, we’re looking for a Technical Service Specialist who is both knowledgeable and passionate about providing excellent customer service. If you have a can-do attitude, a strong work ethic, and a commitment to achieving customer satisfaction, we encourage you to apply.

Responsibilities of a DuPont Technical Service Specialist:

1. Provide customers with technical support and troubleshooting to identify and resolve product or service issues.
2. Respond to customer inquiries and complaints in a timely and professional manner.
3. Monitor customer service requests to ensure timely resolution.
4. Develop and maintain a comprehensive knowledge of DuPont products and services.
5. Assist with product testing and analysis to identify potential solutions to customer problems.
6. Utilize Microsoft Office suite to produce reports, documents, and presentations.
7. Work independently and collaboratively as part of a team to achieve customer satisfaction.
8. Maintain customer records and follow up on customer inquiries.
9. Participate in training programs and seminars to stay up to date with industry best practices.

According to JobzMall, the average salary range for a Technical Service Specialist in Louisville, KY, USA is $45,000 to $60,000. This range is based on the experience level of the specialist. The salary range can vary depending on the employer and the specialist's qualifications.

DuPont is one of the world's largest producers of chemicals and science-based products. In 2017, the company merged with Dow Chemical, forming a new company called DowDuPont (DWDP), of which DuPont continues to operate as a subsidiary.