Technical Service Specialist

DuPont is seeking an experienced and highly skilled Technical Service Specialist to join our team. Our Technical Service Specialists are responsible for providing technical support on a wide array of products and services. The ideal candidate should have a strong background in customer service, excellent problem-solving skills, and the ability to work in a fast-paced environment. We are looking for someone with excellent communication and interpersonal skills, who is highly motivated and eager to join a rapidly growing team.The successful candidate should possess the following qualifications: a Bachelor’s degree in a related field or equivalent experience; at least two years of customer service experience; strong knowledge in a variety of software applications; and the ability to troubleshoot technical issues. In addition, the ideal candidate should be detail-oriented, have excellent organizational and time management skills, and be able to multitask effectively. If this sounds like you, we invite you to apply for the Technical Service Specialist position at DuPont.

Responsibilities:

1. Provide technical support to customers on a wide range of products and services.
2. Respond to customer inquiries in a timely and efficient manner.
3. Troubleshoot technical issues and provide solutions to customers.
4. Maintain customer records and documentation of product and service inquiries.
5. Develop and maintain a strong knowledge of DuPont's products and services.
6. Monitor customer feedback and make recommendations for improvement.
7. Develop and implement customer service policies and procedures.
8. Collaborate with other departments to ensure customer satisfaction.
9. Assist in the training of new employees in customer service techniques.
10. Remain up-to-date on product changes and industry trends.

According to JobzMall, the average salary range for a Technical Service Specialist in Chattanooga, TN, USA is between $32,000 and $48,000 per year. The salary range may vary depending on experience, qualifications, and the size of the company.

DuPont is one of the world's largest producers of chemicals and science-based products. In 2017, the company merged with Dow Chemical, forming a new company called DowDuPont (DWDP), of which DuPont continues to operate as a subsidiary.