Welcome to DuPont, a global leader in innovative and sustainable solutions. We are currently seeking a highly qualified Customer Quality Manager to join our team and ensure the highest level of quality for our customers. As the Customer Quality Manager, you will play a crucial role in maintaining our reputation for excellence by implementing and monitoring quality standards and processes throughout the organization. If you have a passion for quality, strong leadership skills and a customer-centric mindset, we encourage you to apply for this exciting opportunity. Join us and be a part of our mission to create a better, safer and healthier world.
- Develop and implement quality standards and processes to ensure the highest level of customer satisfaction.
- Monitor and evaluate the quality of products and services provided to customers.
- Work closely with cross-functional teams to identify and address any quality issues or concerns.
- Provide training and support to employees to maintain quality standards and processes.
- Conduct regular audits and inspections to ensure compliance with quality standards.
- Develop and maintain relationships with key customers to understand their needs and expectations.
- Collaborate with suppliers to ensure the quality of incoming materials and components.
- Lead and manage a team of quality assurance professionals to achieve departmental goals and objectives.
- Analyze customer feedback and data to identify trends and areas for improvement.
- Prepare and present reports on quality metrics to senior management.
- Stay current with industry trends and best practices to continuously improve quality processes.
- Communicate effectively with all levels of the organization to promote a culture of quality and customer focus.
- Implement continuous improvement initiatives to enhance overall quality performance.
- Ensure compliance with all regulatory requirements related to quality.
- Represent the organization in customer quality meetings and discussions.
Bachelor's Degree In A Relevant Field Such As Quality Management, Engineering, Or Business Administration.
Minimum Of 5 Years Of Experience In A Customer Quality Management Role, Preferably In A Manufacturing Or Chemical Industry.
Strong Knowledge Of Quality Management Systems And Standards, Such As Iso 9001 And Six Sigma.
Excellent Communication And Interpersonal Skills, With The Ability To Build And Maintain Relationships With Customers And Internal Stakeholders.
Demonstrated Leadership Skills, With The Ability To Lead And Develop A Team To Achieve Quality Goals And Objectives.
Quality Assurance
Process Improvement
Data Analysis
Communication
Root Cause Analysis
Team Leadership
Risk assessment
Audit management
Regulatory compliance
customer satisfaction
Supplier management
Problem-Solving
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Multicultural Awareness
According to JobzMall, the average salary range for a Customer Quality Manager in Newark, DE, USA is $70,000 to $100,000 per year. However, this can vary depending on factors such as the size and industry of the company, the level of experience and qualifications of the individual, and the specific responsibilities and duties of the role.
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DuPont is one of the world's largest producers of chemicals and science-based products. In 2017, the company merged with Dow Chemical, forming a new company called DowDuPont (DWDP), of which DuPont continues to operate as a subsidiary.
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