Information & Referral Specialist

DuPage County

421 N County Farm Rd, Wheaton, IL 60187, USA

Full-Time$30,000 - $32,000/annualEntry LevelHigh school or equivalent

Job Description

Assists individuals in focusing on particular needs, and with identifying problems
Screens clients for eligibility for programs or services offered and completes calls
Completes intakes with call-in clients by gathering demographic, income, assets and needs information
Enters demographics into the appropriate database
Provides advocacy and short-term crisis intervention for persons in extreme states of stress and refers them to appropriate resources
Mails, texts or emails resource information when needed and follows up with individuals and/or referral agency to assure client needs are met
Conducts inquiries and basic research to determine if unknown types of services are available
Compiles data on the number of calls, follow-up calls, source of referrals and tabulates required reports for review by supervisor

Where is this job?

This job is located at 421 N County Farm Rd, Wheaton, IL 60187, USA

Job Qualifications

One year of college coursework in Social Services
Must possess and maintain in good standing a valid Illinois Driver’s License
Some travel to an off-site facility or building in all weather conditions is required

Required Skills

Data Entry
Time Management
Customer Service skills

Soft Skills

Adaptable
Multitasking
Verbal communication
Detail Oriented
written communication

Additional Information

DuPage County is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedApril 16th, 2021

Apply BeforeJune 21st, 2025

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