IT & Media Support Specialist

Are you a tech-savvy individual with a passion for media and technology? Do you thrive in a fast-paced environment and enjoy troubleshooting technical issues? Look no further - Drexel University is seeking an IT & Media Support Specialist to join our dynamic team!In this role, you will be responsible for providing technical support for various media equipment and software used in classrooms, labs, and events across campus. Your expertise will be crucial in ensuring a seamless and efficient learning and working experience for our students, faculty, and staff.We are seeking a highly motivated individual with strong communication and problem-solving skills. The ideal candidate will have a strong understanding of media technology, as well as experience in IT support. A collaborative and customer-oriented approach is essential in this role.If you are looking to join a diverse and innovative community of learners and professionals, and have the qualifications and drive to excel in this role, we encourage you to apply for the IT & Media Support Specialist position at Drexel University.

1. Provide technical support for various media equipment and software used in classrooms, labs, and events across campus.
2. Troubleshoot technical issues with media technology and equipment.
3. Ensure a seamless and efficient learning and working experience for students, faculty, and staff.
4. Communicate effectively with individuals of varying technical knowledge and skill levels.
5. Collaborate with team members and other departments to resolve technical issues.
6. Stay current with emerging media technology trends and advancements.
7. Assist with the setup and operation of media equipment for events and presentations.
8. Maintain and update media equipment inventory and documentation.
9. Train and educate users on the proper use of media equipment and software.
10. Provide exceptional customer service and support to all users.
11. Maintain a positive and professional attitude while working in a fast-paced environment.
12. Adhere to university policies and procedures related to technology and security.
13. Continuously improve processes and procedures to enhance the user experience.
14. Assist with the evaluation and implementation of new media technology and software.
15. Collaborate with vendors and service providers to resolve technical issues and ensure timely support.
16. Participate in team meetings and contribute ideas and suggestions for improvement.
17. Prioritize and manage multiple tasks and projects effectively.
18. Maintain confidentiality and handle sensitive information with discretion.
19. Perform other duties as assigned by the supervisor.

According to JobzMall, the average salary range for a IT & Media Support Specialist in Philadelphia, PA, USA is between $45,000 and $60,000 per year. However, this can vary depending on factors such as experience, education, and specific job responsibilities.

Drexel University is a private research university with its main campus in Philadelphia, Pennsylvania. It was founded in 1891 by Anthony J. Drexel, a financier and philanthropist. Founded as Drexel Institute of Art, Science, and Industry, it was renamed Drexel Institute of Technology in 1936, before assuming the name Drexel University in 1970. There is 70 undergraduate programs and more than 100 master's, doctoral, and professional programs at the university. Drexel's cooperative education program (co-op) is a prominent aspect of the school's degree programs, offering students the opportunity to gain up to 18 months of paid, full-time work experience in a field relevant to their undergraduate major or graduate degree program prior to graduation.