You will help lead how we scale and staff support for our most important Consumers, Dashers, and Merchants. Your role will involve a mix of forecasting, stakeholder management, and the ability to operationalize complex staffing solutions quickly for both in-house and vendor support. Help reinvent how we forecast for our Merchant audiences. Launching new roles and measuring impact of different routing scenarios. Use your analysis to improve our workforce planning model to meet the demands of our ever-changing business. Work with a global audience of talented customer experience experts to set up and launch experiments. Identify opportunities for improving support staffing, both for US and international HC, and provide recommendations to peers in workforce planning and scheduling. Bring to life DoorDash’s core value, ‘Bias to Action’, by responding to challenges with a data-driven first-principles approach.
At least 3 years previous experience in Workforce Planning
Developed a deep understanding of forecasting models and capacity plans with different channel types (social, email, chat, and phone)
Comfortable with the unknown and experimentation, and able to drive decisions forward even with uncertainties
Forecasting models
Capacity planning
Workforce planning
Time Management Skills
Stakeholder management
Verbal communication
written communication
Self-Driven
Adaptability
Problem Solving Skills
Detail Oriented and Organized
Multi tasker
According to JobzMall, the average salary range for a Workforce Planning Manager in Tempe, AZ, USA is $60,000 to $95,000 per year.
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