Vendor Manager
Create new and use existing reporting to identify areas to improve CSAT and productivity through quality monitoring. Execute quality monitoring programs that result in measurable behavioral changes in agents. Identify and report on trends early and often. Partner with training and content to reinforce compliance with new launches, processes, and policies. Maintain multiple sites quality performance within a calibrated target. Perform weekly CSAT calibrations with vendor partners. Identify, recommend, and formulate process and project improvements. Work cross-functionally to identify areas of opportunity for DoorDash to improve its business by understanding customer needs. Other projects assigned by management or as needed.
3+ years of support operations experience managing support KPIs such as CSAT
Comfortable in a fast-paced, constantly changing, team-oriented environment and able to manage multiple deadlines simultaneously
Experience distilling large data sets to actionable insights - root cause analysis is your specialty
Visual communication skills
Root-Cause Analysis
Time management competent
Data-driven and analytical skills
Detail Oriented
Driven and self-motivated
Prioritizing skills
Adaptability
Problem-solving and resourcefulness
Communication abilities
Team Player Attitude
multitasker
According to JobzMall, the average salary range for a Vendor Manager in 303 2nd St, San Francisco, CA 94107, USA is $93,750 to $125,000 per year.
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