Senior Manager, SMB Account Management
Are you ready for a new and exciting challenge in your career? Look no further than DoorDash! As the leading food delivery service in the country, we are seeking a highly motivated and experienced Senior Manager to join our team as the SMB Account Management lead. In this role, you will have the opportunity to drive growth and success for our small and medium-sized business partners. We are looking for a strategic thinker with a passion for building relationships and delivering results. If you are a natural leader with a proven track record in account management, we want to hear from you!
- Develop and implement strategies and initiatives to drive growth and success for small and medium-sized business partners.
- Lead and manage a team of account managers to ensure effective and efficient delivery of services to SMB partners.
- Build and maintain strong relationships with SMB partners, acting as the main point of contact for any issues or concerns.
- Analyze data and market trends to identify opportunities for growth and improvement within the SMB segment.
- Collaborate with cross-functional teams, including sales, marketing, and operations, to develop and execute joint initiatives and campaigns.
- Develop and track key metrics and performance indicators to measure the success of the SMB account management program.
- Provide regular updates and reports to senior management on the progress and impact of the SMB account management program.
- Identify and drive process improvements to enhance the overall efficiency and effectiveness of the SMB account management function.
- Stay up-to-date on industry trends and best practices in account management, and proactively make recommendations for improvement.
- Mentor and coach team members to promote professional growth and development.
Strong Leadership Skills: A Senior Manager Of Smb Account Management At Doordash Should Have Experience Leading A Team And Managing Multiple Projects Simultaneously. They Should Be Able To Effectively Delegate Tasks, Provide Guidance And Support, And Motivate Team Members To Achieve Goals.
Proven Track Record Of Success In Sales And Account Management: The Ideal Candidate Should Have A Successful Track Record In Sales And Account Management, Particularly In The Smb Market. They Should Be Able To Demonstrate Their Ability To Grow And Retain A Portfolio Of Clients Through Effective Relationship Building And Strategic Account Management.
Excellent Communication And Interpersonal Skills: As A Senior Manager, This Individual Will Be Responsible For Building And Maintaining Relationships With Key Stakeholders, Both Internal And External. They Should Have Excellent Communication Skills And Be Able To Effectively Influence And Negotiate With Clients And Team Members.
Strong Analytical And Problem-Solving Skills: In Addition To Managing Relationships, The Senior Manager Of Smb Account Management Will Also Be Responsible For Analyzing Data, Identifying Trends, And Making Strategic Recommendations To Optimize Account Performance. This Requires Strong Analytical Skills And The Ability To Think Critically And Creatively To Solve Complex Problems.
Knowledge Of The Food Delivery Industry: While Not A Requirement, A Strong Understanding Of The Food Delivery Industry And The Challenges And Opportunities Within The Smb Market Would Be Beneficial For This Role. This Includes Knowledge Of Competitors, Market Trends, And Best Practices For Driving Success In This Space.
Project Management
Negotiation skills
Business Development
Relationship Management
Team Leadership
Revenue Forecasting
Market analysis
Sales Strategy
Cross-Functional Collaboration
Account Growth
Client Retention
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
collaboration
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Manager, SMB Account Management in Atlanta, GA, USA is between $93,000 and $150,000 per year. This range can vary depending on factors such as experience, industry, and specific job responsibilities.
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