Manager, Trust & Safety
We’re hiring a Trust & Safety Manager, who will lead a team of Supervisors and Representatives to standardize and scale a multi-process, high-volume operations team. You will identify areas of opportunity while developing solutions that allow the team, Trust & Safety organization, and our partners to accelerate towards our goal of operational excellence. Lead the Community Response team, which handles a variety of operational processes so we can provide high-quality support to all portions of our business. Guide workforce management efforts and standardization to allow continued growth and stability of the team. Develop expertise in how DoorDash processes and systems work, and how to use them to promote positive outcomes. Oversee skill and career development of team members.
3+ years of experience in operations/support operations, adjudication, or high-volume case management
Proficient and have knowledge of Salesforce, SQL and Google applications
Direct experience working in Trust & Safety, crisis management, or real world harm
Sql
Google Applications
People management
Workforce Management
Time Management Skills
Salesforce management
High-volume case management
Multitasking Skills
Problem-Solving
Strong organizational skills
Attention to detail and accuracy
Highly Motivated
Flexible Approach
Great communication skills
According to JobzMall, the average salary range for a Manager, Trust & Safety in 303 2nd St, San Francisco, CA 94107, USA is $120,000 to $160,000 per year. This range may vary depending on the company, experience, and qualifications of the individual.
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