
Support Services Data Analyst
Supports department initiatives, working closely with Support Services management creating, analyzing and reporting on various components of Support Services data as it relates to store support calls, hardware and software repairs. Continually seek to improve existing reporting processes, frequency and distribution methods by incorporating automation techniques, initiatives and technology trends. Identify business process gaps and ensure the integrity and accuracy of all reports distributed. Evaluate potential implementation challenges/risks/liabilities in order to prioritize and recommend areas of opportunities. Using proven reporting tools, define and create analytical reports as requested by Support Services management Perform routine analysis, delivering results and enduring IT Service. Management system categories are properly maintained. Identify and provide trending performance. Make frequent presentations to management. Consolidation of extensive, detailed data information into concise key metric summaries.
Proficient and working knowledge of Call Center Technology
2 years of related experience
Time Management
MS Excel
Crystal Reports
SQL script generation
Multitasking
Process Improvement
Verbal communication
Detail Oriented
written communication
According to JobzMall, the average salary range for a Support Services Data Analyst in 500 Volvo Pkwy, Chesapeake, VA 23320, USA is $42,000 to $87,000. This range is based on salaries reported by JobzMall users in the same area, as well as salary information from other sources.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Dollar Tree Stores, Inc., formerly known as Only $1.00, is an American chain of discount variety stores that sells items for $1 or less. Headquartered in Chesapeake, Virginia, and operates 15,115 stores throughout the 48 contiguous U.S. states and Canada.

Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started