
Senior Technician - Customer Networks
Are you an experienced Senior Technician who loves helping customers with their network issues? We are looking for a driven and talented individual to join our team at DISH Network and help us provide our customers with the best customer service experience. As the Senior Technician - Customer Networks, you will be responsible for troubleshooting and resolving customer network issues, as well as maintaining an up-to-date understanding of our customers’ networks. You will be expected to provide solutions to customer-facing problems and elevate customer service experiences.The ideal candidate will have 3+ years of experience in customer support, network engineering, and/or network operations. You should have a comprehensive understanding of network protocols, network security, and network topologies, as well as excellent customer service and problem-solving skills. You should also have strong verbal and written communication skills, as well as the ability to work independently and in a collaborative environment.If you have the knowledge, skills, and experience to excel in this role, we want to hear from you!
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Knowledge Of Networking And Telecommunications Principles
Technical Aptitude And Strong Troubleshooting Skills
Ability To Install
Maintain
And Support Customer Networks
Experience In Tcp/Ip
Lan/Wan Protocols
Ability To Interpret And Analyze Network Performance Metrics
Understanding Of Firewall And Security Principles
Familiarity With Customer Service Ticketing Systems
Proficient With Using Various Test Equipment.
Documentation
Quality Assurance
Security
Networking
Troubleshooting
Support
Firewalls
Systems administration
Routing
Switching
VPN
Cabling
installation
Analysis
Configuration
Communication
Conflict Resolution
Leadership
Problem Solving
Time management
Interpersonal Skills
creativity
Organization
Teamwork
Adaptability
According to JobzMall, the average salary range for a Senior Technician - Customer Networks in Gilbert, AZ, USA is $53,600 to $74,000. This range is based on a national average, and may vary slightly depending on the particular job requirements.
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DISH Network Corp. is a holding company, which engages in the provision of pay-tv services. It operates through Pay-TV and Broadband, and Wireless segments. The Pay-TV and Broadband segment is offered under the DISH brand and Sling brand. The Wireless segment refers to the wireless spectrum licenses and related assets.

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