DISH Network

Senior Technician - Customer Networks

DISH Network

Gilbert, AZ, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you an experienced Senior Technician who loves helping customers with their network issues? We are looking for a driven and talented individual to join our team at DISH Network and help us provide our customers with the best customer service experience. As the Senior Technician - Customer Networks, you will be responsible for troubleshooting and resolving customer network issues, as well as maintaining an up-to-date understanding of our customers’ networks. You will be expected to provide solutions to customer-facing problems and elevate customer service experiences.The ideal candidate will have 3+ years of experience in customer support, network engineering, and/or network operations. You should have a comprehensive understanding of network protocols, network security, and network topologies, as well as excellent customer service and problem-solving skills. You should also have strong verbal and written communication skills, as well as the ability to work independently and in a collaborative environment.If you have the knowledge, skills, and experience to excel in this role, we want to hear from you!

Where is this job?
This job is located at Gilbert, AZ, USA
Job Qualifications
  • Dns

  • Dhcp

  • Knowledge Of Networking And Telecommunications Principles

  • Technical Aptitude And Strong Troubleshooting Skills

  • Ability To Install

  • Maintain

  • And Support Customer Networks

  • Experience In Tcp/Ip

  • Lan/Wan Protocols

  • Ability To Interpret And Analyze Network Performance Metrics

  • Understanding Of Firewall And Security Principles

  • Familiarity With Customer Service Ticketing Systems

  • Proficient With Using Various Test Equipment.

Required Skills
  • Documentation

  • Quality Assurance

  • Security

  • Networking

  • Troubleshooting

  • Support

  • Firewalls

  • Systems administration

  • Routing

  • Switching

  • VPN

  • Cabling

  • installation

  • Analysis

  • Configuration

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Senior Technician - Customer Networks in Gilbert, AZ, USA is $53,600 to $74,000. This range is based on a national average, and may vary slightly depending on the particular job requirements.

Additional Information
DISH Network is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 25th, 2023
Apply BeforeJune 9th, 2026
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About DISH Network

DISH Network Corp. is a holding company, which engages in the provision of pay-tv services. It operates through Pay-TV and Broadband, and Wireless segments. The Pay-TV and Broadband segment is offered under the DISH brand and Sling brand. The Wireless segment refers to the wireless spectrum licenses and related assets.

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