Mobile Device Support Technician

Provide assistance and "one-contact resolution" mindset for both generic "how to" questions and complex technical issues via phone calls, emails, chat tools, etc. Troubleshoot software and hardware issues for mobile technologies with strong problem-solving ability such as: active listening, analysis, research, creativity, communication, dependability, decision making, team building, and can determine necessary handoffs for help/ escalation. Stage/Kit devices on a daily basis for new hire technicians and device replacements - enroll device into the MDM, perform QA checks for application functionality, provision software using license portals, activate device in carrier billing platforms, and add required accessories (case, screen protectors, chargers, etc). Maintain data integrity across various systems: wireless carrier billing platforms (VEC, Premier), mobile device management software (Airwatch/Workspace One), and service management software (ServiceNow) among others.

DISH Network Corp. is a holding company, which engages in the provision of pay-tv services. It operates through Pay-TV and Broadband, and Wireless segments. The Pay-TV and Broadband segment is offered under the DISH brand and Sling brand. The Wireless segment refers to the wireless spectrum licenses and related assets.