DISH Network

Mandarin Bilingual Remote Customer Service Representative

DISH Network
Irvine, CA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

As a Mandarin Bilingual Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including suggesting products and services to our new and existing customers so they get the most value and enjoyment from their DISH experience. You will be providing solutions to customers, from simple concerns to escalated and complex situations. If you like to solve problems and interact with people from across the country or maybe just a few towns over, this is the spot for you!

Where is this job?
This job is located at Irvine, CA, USA
Job Qualifications

  • Six months of related customer service and troubleshooting experience and/or training

  • The ability to navigate company communications and programs in English while speaking with customers in English and Mandarin

  • Ability to be on camera during all video meetings

  • Open availability to work between the hours of 6 AM to 10 PM MT as well as weekends and holidays

Required Skills

  • Customer Service skills

  • Troubleshooting skills

  • Record Keeping Skills

  • Time Management Skills

  • Presentations skills

Soft Skills

  • Driven and self-motivated

  • Prioritizing skills

  • Adaptability

  • Detail Oriented and Organized

  • Verbal and Written Communication

  • Multi tasker

  • problem-solving abilities

Compensation

According to JobzMall, the average salary range for a Mandarin Bilingual Remote Customer Service Representative in Irvine, CA, USA is $17.50 to $22.50 per hour. This range may vary depending on factors such as experience, qualifications, and the specific job position.

Additional Information
DISH Network is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 9th, 2022
Apply BeforeMay 22nd, 2025
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About DISH Network

DISH Network Corp. is a holding company, which engages in the provision of pay-tv services. It operates through Pay-TV and Broadband, and Wireless segments. The Pay-TV and Broadband segment is offered under the DISH brand and Sling brand. The Wireless segment refers to the wireless spectrum licenses and related assets.

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