Customer Service Associate Expert
Contacting DISH Network and Boost Mobile (wireless) customers by phone or with written correspondence to resolve their issue. Maintaining departmental service levels and resolving all customer concerns in a timely manner. Problem-solving cases and trends in escalations received and generating ideas to help reduce escalations. Identifying opportunities within escalations and validating if a process or policy needs to be changed or adjusted. Working with internal departments to investigate complaints that are received to ensure we’re not only resolving the escalation, but preventing future escalations.
The ability to interact with internal departments, upper management and other groups in order to identify long-term solutions.
The ability to draft professional customer letters and emails.
The ability to multi-task, be organized and be a self-starter, demonstrating excellent project management skills.
Presentation skills
Customer Service skills
Record Keeping Skills
Time Management Skills
Excellent project management skills
Driven and self-motivated
Prioritizing skills
Adaptability
Detail Oriented and Organized
Verbal and Written Communication
Multi tasker
problem-solving abilities
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DISH Network Corp. is a holding company, which engages in the provision of pay-tv services. It operates through Pay-TV and Broadband, and Wireless segments. The Pay-TV and Broadband segment is offered under the DISH brand and Sling brand. The Wireless segment refers to the wireless spectrum licenses and related assets.
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