Lead Issue Management Specialist

Discover Financial Services is looking for a motivated and experienced Lead Issue Management Specialist to join our team. In this role, you will be responsible for proactively addressing customer inquiries, researching and resolving customer issues, and addressing customer concerns in a timely and professional manner. The ideal candidate for this position will possess excellent customer service, problem-solving, and communication skills, as well as a passion for providing an outstanding customer experience.To be successful in this role, you will need a minimum 5 years of customer service experience, preferably in a financial services or banking environment. You must be able to effectively prioritize tasks, work independently, and make decisions in a fast-paced environment. In addition, you should have a strong understanding of the customer service process, as well as the ability to think analytically and develop creative solutions to address customer issues.We are looking for an individual who is passionate about providing the highest level of customer service and who is committed to delivering outstanding customer satisfaction. If you have the experience and skills necessary to be successful in this role, we invite you to apply and become part of a company that is dedicated to providing an exceptional customer experience.

Responsibilities:

1. Proactively address customer inquiries, research and resolve customer issues, and address customer concerns in a timely and professional manner.
2. Prioritize tasks and make decisions in a fast-paced environment.
3. Develop creative solutions to address customer issues.
4. Demonstrate excellent customer service, problem-solving, and communication skills.
5. Deliver outstanding customer satisfaction.
6. Maintain a strong understanding of the customer service process.
7. Work independently and collaboratively with team members.
8. Remain up to date on relevant industry trends and best practices.

According to JobzMall, the average salary range for a Lead Issue Management Specialist in Riverwoods, IL 60015, USA is between $53,000 - $62,000 per year. This range is based on the salaries of professionals with at least 5 years of experience in the field.

Discover Financial Services, Inc. is an American financial services company that owns and operates Discover Bank, which offers checking and savings accounts, personal loans, home equity loans, student loans and credit cards. It also owns and operates the Discover and Pulse networks, and owns Diners Club International.