Lead Collections Specialist

Are you a highly motivated and experienced collections professional looking for the next step in your career? Do you thrive in a fast-paced and dynamic work environment? Discover Financial Services is seeking a Lead Collections Specialist to join our growing team. In this role, you will have the opportunity to lead a team of dedicated collections specialists and work towards achieving our company's collections goals. We are looking for someone with strong leadership skills, excellent communication abilities, and a proven track record of success in collections. If you are a driven individual with a passion for collections, we want to hear from you!

1. Lead and manage a team of collections specialists to achieve company's collections goals.
2. Train and mentor team members to ensure high-quality performance and adherence to company policies and procedures.
3. Monitor and review team's performance metrics and provide feedback and coaching to improve results.
4. Develop and implement strategies to optimize collections processes and increase efficiency.
5. Collaborate with other departments, such as customer service and finance, to resolve customer issues and improve collections efforts.
6. Maintain a thorough understanding of company policies, procedures, and compliance regulations related to collections.
7. Act as a point of escalation for complex or sensitive customer accounts.
8. Conduct regular performance evaluations for team members and provide recommendations for improvement.
9. Stay up-to-date on industry trends and best practices in collections to continuously improve processes and strategies.
10. Communicate effectively with team members and other departments to ensure efficient workflow and successful outcomes.
11. Handle high-value or high-risk customer accounts and negotiate payment arrangements as needed.
12. Prepare and present reports on team's performance and collections activities to upper management.
13. Identify and address any potential issues or roadblocks to achieving collections goals.
14. Foster a positive and supportive work environment for team members.
15. Participate in hiring and onboarding processes for new collections specialists.

According to JobzMall, the average salary range for a Lead Collections Specialist is between $45,000 to $65,000 per year. However, this can vary depending on factors such as location, company size, and individual experience and qualifications. Some Lead Collections Specialists may also receive bonuses or commission based on their performance.

Discover Financial Services, Inc. is an American financial services company that owns and operates Discover Bank, which offers checking and savings accounts, personal loans, home equity loans, student loans and credit cards. It also owns and operates the Discover and Pulse networks, and owns Diners Club International.