Lead Business Process Excellence Coach
Welcome to Discover Financial Services! We are a dynamic and innovative company committed to providing our customers with exceptional financial services. We are seeking a highly motivated and experienced individual to join our team as a Lead Business Process Excellence Coach. In this role, you will have the opportunity to lead and mentor a team of process improvement experts while driving continuous improvement initiatives across the organization. If you have a passion for process optimization and a track record of success in implementing business process excellence strategies, we want to hear from you! Join us at Discover Financial Services and make a meaningful impact on our company's success.
- Lead and mentor a team of process improvement experts to drive continuous improvement initiatives across the organization.
- Develop and implement business process excellence strategies to optimize efficiency and effectiveness within the company.
- Collaborate with various departments and stakeholders to identify improvement opportunities and implement solutions.
- Conduct training and workshops to educate employees on process improvement methodologies and tools.
- Analyze data and metrics to identify areas for improvement and track progress of initiatives.
- Serve as a subject matter expert on process optimization and provide guidance and support to team members.
- Develop and maintain relationships with key stakeholders to promote a culture of continuous improvement.
- Stay up-to-date on industry trends and best practices in business process excellence.
- Develop and implement standardized processes and procedures to ensure consistency and efficiency.
- Monitor and report on the success and impact of process improvement initiatives to upper management.
- Collaborate with other business units to identify cross-functional improvement opportunities.
- Conduct regular reviews and audits to ensure compliance with established processes and procedures.
- Communicate and promote a customer-centric mindset throughout the organization.
- Act as a change agent and drive adoption of new processes and procedures.
- Lead and participate in special projects related to process improvement and business excellence.
Extensive Experience In Business Process Improvement: A Lead Business Process Excellence Coach At Discover Financial Services Should Have A Proven Track Record Of Successfully Leading And Implementing Business Process Improvement Initiatives. This Includes Experience With Process Mapping, Analysis, And Optimization.
Strong Analytical Skills: The Ideal Candidate Should Possess Strong Analytical Skills To Identify Process Inefficiencies And Develop Data-Driven Solutions. This Includes The Ability To Analyze Large Data Sets, Identify Trends, And Make Recommendations For Process Improvements.
Excellent Communication And Leadership Skills: As A Lead Coach, The Candidate Should Have Excellent Communication And Leadership Skills To Effectively Guide And Mentor Team Members. This Includes The Ability To Communicate Complex Concepts In A Clear And Concise Manner And Motivate Team Members To Achieve Goals.
Knowledge Of Lean Six Sigma Methodologies: Discover Financial Services Follows Lean Six Sigma Methodologies For Process Improvement. The Ideal Candidate Should Possess A Thorough Understanding Of These Methodologies And Be Certified In Lean Six Sigma.
Business Acumen: A Successful Lead Business Process Excellence Coach Should Have A Strong Understanding Of Business Operations And Financial Services. This Includes Knowledge Of Industry Best Practices, Market Trends, And Regulatory Requirements.
Change Management
Process Improvement
Project Management
Training
Data Analysis
Coaching
Root Cause Analysis
Performance metrics
Lean Six Sigma
Problem-Solving
Stakeholder management
team
Communication
Leadership
Time management
Interpersonal Skills
Critical thinking
Teamwork
collaboration
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Lead Business Process Excellence Coach is $90,000 to $120,000 per year. However, this can vary depending on factors such as location, industry, and company size. Some companies may also offer additional benefits such as bonuses, stock options, and other incentives.
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Discover Financial Services, Inc. is an American financial services company that owns and operates Discover Bank, which offers checking and savings accounts, personal loans, home equity loans, student loans and credit cards. It also owns and operates the Discover and Pulse networks, and owns Diners Club International.
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