Disputes Analyst - Debit

Are you a highly analytical and detail-oriented individual looking for a challenging and rewarding career opportunity? Do you have a passion for problem-solving and a strong understanding of debit card transactions? If so, Discover Financial Services is seeking a Disputes Analyst for our Debit team. As a Disputes Analyst, you will play a critical role in investigating and resolving customer disputes related to debit card transactions. This position requires excellent analytical skills, a customer-focused mindset, and the ability to thrive in a fast-paced and dynamic environment. If you are ready to join a leading financial services company and make a difference in the lives of our customers, then we want to hear from you!

1. Investigate and resolve customer disputes related to debit card transactions in a timely and accurate manner.
2. Utilize analytical skills to identify the root cause of disputes and provide solutions.
3. Communicate effectively with customers, merchants, and internal stakeholders to gather necessary information and provide updates on dispute status.
4. Collaborate with cross-functional teams, such as fraud and operations, to gather additional information and streamline dispute resolution process.
5. Review and analyze transaction data and documentation to determine validity of disputes.
6. Maintain a high level of accuracy and attention to detail while handling a large volume of disputes.
7. Ensure compliance with company policies, procedures, and regulations.
8. Keep up-to-date with industry trends and changes in regulations related to debit card transactions and disputes.
9. Provide excellent customer service by addressing customer inquiries and concerns in a professional and empathetic manner.
10. Meet or exceed performance metrics, such as dispute resolution timeframes and customer satisfaction ratings.
11. Participate in training and development opportunities to enhance skills and knowledge.
12. Contribute to process improvement initiatives to enhance efficiency and customer experience.
13. Maintain confidentiality of sensitive customer and company information.
14. Perform other duties as assigned by management.

According to JobzMall, the average salary range for a Disputes Analyst - Debit in Houston, TX, USA is between $46,000 and $62,000 per year. This may vary depending on the specific company, experience level, and job responsibilities. Additional factors such as bonuses, benefits, and location may also impact the salary range.

Discover Financial Services, Inc. is an American financial services company that owns and operates Discover Bank, which offers checking and savings accounts, personal loans, home equity loans, student loans and credit cards. It also owns and operates the Discover and Pulse networks, and owns Diners Club International.