Credit Card Customer Service PM Shift

Are you a customer service professional seeking a challenging and rewarding career? Look no further! Discover Financial Services is seeking a Credit Card Customer Service Representative to join our team on the PM shift. In this role, you will have the opportunity to assist our valued credit card customers, providing exceptional service and problem resolution. We are looking for individuals who are passionate about customer satisfaction, possess excellent communication skills, and thrive in a fast-paced environment. If you meet these qualifications and are ready to take the next step in your career, we want to hear from you!

1. Respond to customer inquiries and provide exceptional service through phone, email, and chat channels.
2. Resolve customer issues and concerns in a timely and efficient manner.
3. Process customer payments, transactions, and account changes accurately.
4. Educate customers on credit card products, services, and features.
5. Utilize company systems and tools to accurately document customer interactions and transactions.
6. Meet and exceed individual and team performance metrics.
7. Collaborate with team members and other departments to address customer needs and improve processes.
8. Maintain a thorough understanding of company policies, procedures, and products.
9. Remain up-to-date on industry trends and best practices in customer service.
10. Continuously strive to improve customer satisfaction and loyalty.
11. Provide feedback and suggestions for improvement to management.
12. Adhere to all company and regulatory policies and guidelines.
13. Participate in training and development opportunities to enhance skills and knowledge.
14. Handle confidential information with discretion and professionalism.
15. Maintain a positive attitude and promote a customer-centric culture within the team.

According to JobzMall, the average salary range for a Credit Card Customer Service PM Shift in Chicago, IL, USA is $32,000-$40,000 per year. However, this can vary depending on the specific company, years of experience, and additional skills or qualifications. Some companies may also offer bonuses or commission opportunities. It is always best to research the specific company or job listing for more accurate salary information.

Discover Financial Services, Inc. is an American financial services company that owns and operates Discover Bank, which offers checking and savings accounts, personal loans, home equity loans, student loans and credit cards. It also owns and operates the Discover and Pulse networks, and owns Diners Club International.