Discover Financial Services

Consumer Insights – User Experience Researcher (Hybrid)

Discover Financial Services

Riverwoods, IL 60015, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Discover Financial Services is looking for an experienced Consumer Insights – User Experience Researcher (Hybrid) to join our team. In this role, you will have the unique opportunity to lead and manage projects that will enable Discover to understand our customers and their needs, attitudes and experiences. You will be responsible for conducting qualitative and quantitative research, analyzing results, and creating actionable insights to inform product design and development.The ideal candidate must possess an in-depth knowledge of user experience research techniques and methodologies, including user interviews, surveys, market research, and usability testing. You should have a passion for uncovering customer insights and the ability to work collaboratively with different teams. A successful candidate will also have excellent communication skills with the ability to effectively present insights and recommendations.If you are an experienced researcher with a strong background in user experience and a passion for uncovering customer insights, this is a great opportunity for you!

Where is this job?
This job is located at Riverwoods, IL 60015, USA
Job Qualifications
  • Etc)

  • Excellent Communication And Organizational Skills

  • Tableau

  • Ability To Analyze Complex Data

  • Proven Experience In User Experience Research

  • Expertise In Qualitative And Quantitative Research Methods

  • Proficiency In Various Software Tools (Eg. Excel

  • Spss

  • Outstanding Analytical And Problem-Solving Skills

  • Knowledge Of User Experience Design Principles And Best Practices

  • Experience Working With Customer Experience Data And Metrics

Required Skills
  • Research

  • Design

  • Reporting

  • Sourcing

  • Visualization

  • Collaboration

  • Analysis

  • Facilitation

  • Problem-Solving

  • Synthesis

  • Innovation

  • Usability

  • Interaction

  • Data

  • Insight

Soft Skills
  • Communication

  • Conflict Resolution

  • Negotiation

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Consumer Insights – User Experience Researcher (Hybrid) in Riverwoods, IL 60015, USA is $97,500 - $130,000 per year. This estimate is based on 3 salaries submitted anonymously to JobzMall by Consumer Insights – User Experience Researcher (Hybrid) employees in Riverwoods, IL 60015, USA.

Salaries estimates are based on 3 salaries submitted anonymously to JobzMall by Consumer Insights – User Experience Researcher (Hybrid) employees in Riverwoods, IL 60015, USA.

Additional Information
Discover Financial Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 8th, 2023
Apply BeforeApril 11th, 2026
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About Discover Financial Services

Discover Financial Services, Inc. is an American financial services company that owns and operates Discover Bank, which offers checking and savings accounts, personal loans, home equity loans, student loans and credit cards. It also owns and operates the Discover and Pulse networks, and owns Diners Club International.

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