Application Engineer (Glassbox/Voice of the Customer)

Are you passionate about technology and customer experience? Do you thrive in a fast-paced, dynamic work environment? If so, Discover Financial Services is seeking an Application Engineer with expertise in Glassbox and Voice of the Customer to join our innovative team. As an Application Engineer, you will be responsible for driving the development and implementation of Glassbox and Voice of the Customer solutions to enhance our customers' digital experience. We are looking for a highly motivated individual with excellent problem-solving skills and a strong understanding of customer insights. If you possess a combination of technical skills and a customer-centric mindset, we want to hear from you!

1. Develop and implement Glassbox and Voice of the Customer solutions to enhance the digital experience for our customers.
2. Collaborate with cross-functional teams to understand customer needs and technical requirements.
3. Stay up-to-date with industry trends and advancements in Glassbox and Voice of the Customer technology.
4. Troubleshoot and resolve technical issues related to Glassbox and Voice of the Customer.
5. Conduct thorough testing and quality assurance of Glassbox and Voice of the Customer solutions.
6. Analyze customer data and provide insights to improve the customer experience.
7. Collaborate with product teams to integrate Glassbox and Voice of the Customer solutions into existing systems.
8. Develop and maintain documentation for Glassbox and Voice of the Customer solutions.
9. Train and support internal teams on the use of Glassbox and Voice of the Customer tools.
10. Proactively identify areas for improvement and suggest innovative solutions.
11. Adhere to project timelines and deliver high-quality solutions within designated timeframes.
12. Communicate effectively with stakeholders and provide updates on project progress.
13. Stay updated on customer feedback and incorporate it into future Glassbox and Voice of the Customer initiatives.
14. Maintain a strong understanding of customer insights and apply them to improve the overall customer experience.
15. Continuously evaluate and improve the performance of Glassbox and Voice of the Customer solutions to meet business goals.

According to JobzMall, the average salary range for a Application Engineer (Glassbox/Voice of the Customer) in Riverwoods, IL 60015, USA is $85,000 to $110,000 per year. This may vary depending on the specific company, years of experience, and other factors.

Discover Financial Services, Inc. is an American financial services company that owns and operates Discover Bank, which offers checking and savings accounts, personal loans, home equity loans, student loans and credit cards. It also owns and operates the Discover and Pulse networks, and owns Diners Club International.