Discord

IT Support Associate, ChromeOS

Discord

San Francisco, CA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a tech-savvy individual with a passion for providing top-notch IT support? Do you have experience working with ChromeOS and a desire to join a dynamic and rapidly growing company? Look no further! Discord is seeking a highly motivated and skilled IT Support Associate to join our team. As an IT Support Associate, you will play a crucial role in ensuring the smooth operation of our ChromeOS systems and providing exceptional technical support to our team. If you have a knack for problem-solving, excellent communication skills, and a strong understanding of ChromeOS, we want to hear from you! Join us at Discord and be a part of our exciting journey as we continue to revolutionize the way people connect and communicate online.

  1. Provide technical support for all ChromeOS systems used by the company.
  2. Troubleshoot and resolve hardware and software issues on ChromeOS devices.
  3. Monitor system performance and identify potential problems before they occur.
  4. Install, configure, and maintain ChromeOS devices and software.
  5. Collaborate with other IT team members to ensure consistency and efficiency in IT support.
  6. Communicate with team members to provide timely and effective solutions to technical issues.
  7. Stay up-to-date with the latest advancements and updates in ChromeOS technology.
  8. Maintain accurate documentation of IT processes and procedures related to ChromeOS.
  9. Train and assist team members in using ChromeOS devices and software.
  10. Continuously improve and optimize ChromeOS systems to enhance efficiency and productivity.
  11. Manage inventory and procurement of ChromeOS devices and accessories.
  12. Ensure compliance with company policies and security protocols for ChromeOS systems.
  13. Adhere to service level agreements and provide high-quality support to meet user needs.
  14. Participate in on-call rotations and provide after-hours support when necessary.
  15. Collaborate with external vendors to resolve complex technical issues.
Where is this job?
This job is located at San Francisco, CA, USA
Job Qualifications
  • Extensive Knowledge Of Chromeos: The Ideal Candidate Should Have A Deep Understanding Of Chrome Operating System, Its Features, And Its Capabilities. This Includes Familiarity With Troubleshooting Common Issues, Managing Settings, And Utilizing Built-In Tools.

  • Experience In It Support: The Candidate Should Have Prior Experience In Providing Technical Support For Software And Hardware Issues. This Could Include Troubleshooting, Resolving User Inquiries, And Documenting Solutions.

  • Strong Communication Skills: As An It Support Associate, The Candidate Will Be Expected To Communicate Effectively With Users, Colleagues, And Other Team Members. This Includes Being Able To Explain Technical Concepts In Simple Terms And Providing Clear Instructions For Issue Resolution.

  • Familiarity With Discord: While Not A Requirement, Familiarity With Discord's Platform And Features Would Be Beneficial For The Role. This Could Include Using Discord As A Communication Tool, Understanding Its Features And Settings, And Troubleshooting Common Issues.

  • Ability To Work Independently: The Candidate Should Be Able To Work Independently And Prioritize Tasks Effectively. This Includes Being Able To Manage Their Own Workload, Solve Problems Without Constant Supervision, And Make Decisions In A Fast-Paced Environment.

Required Skills
  • Communication

  • Time Management

  • Multitasking

  • customer service

  • Network troubleshooting

  • Team collaboration

  • Problem-Solving

  • Technical Troubleshooting

  • Remote Support

  • Hardware/Software Installation

  • Chromeos Expertise

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a IT Support Associate, ChromeOS in San Francisco, CA, USA is between $60,000 to $80,000 per year. The exact salary may vary depending on the company, experience, and qualifications of the individual.

Additional Information
Discord is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 18th, 2025
Apply BeforeAugust 19th, 2025
This job posting is from a verified source. 
Reposted

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

About Discord

Discord is the all-in-one voice and text chat app designed specifically for gamers. It's free, secure, and works on both desktop and phone. Our mission is to bring gaming communities together. Discord's free voice and text chat is about making it easier for you spend time with the people you care about, create these memories, and land a headshot or two.

Frequently asked questions

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started